main_icn_My_Vodafone main_icn_Search main_icn_Chevron_right main_icn_Chevron_down main_icn_Close main_icn_Menu social-facebook social-google-plus social-linkedin social-twitter social-youtube main_icn_Community_or_Foundation main_icn_Location main_icn_Network_signal
Menu Toggle
Announcements
Keeping the UK connected is our main priority. Find out how we're doing thishere.
Close announcement

Android

Problem with Unlocking Phone

Highlighted
4: Newbie

I can. But see no.point. 

View more options
Highlighted
Moderator

@KateB I can see we've received your latest message - one of our advisers will pick this up as soon as possible.

View more options
Highlighted
3: Seeker

It maybe worth raising a complaint through here: https://www.resolver.co.uk/ like I've just done.

View more options
Highlighted
3: Seeker

Finally received a "Master Code" today after nearly 6 weeks of trying. Luckily I managed to get my device unlocked for £10 and through the complaints process got this refunded as well as the cost of not being able to use my new sim provider although I was paying for a new contract, and also the cost of staying with Vodafone for an extra month. Unfortunately I won't know if that "Master Code" will actually work as I don't want to risk anything now that I've paid to have it unlocked privately. So the elusice "Master Code" does exist, can Vodafone staff actually be trained to recognise those words and stop denying it doesn't exist!

View more options
Highlighted
4: Newbie

I've also had exactly the same problem having requested a NUC for a Vodafone Samsung in mid September to put in a USA SIM card for the end of October to use while on holiday.  The phone requests a PUK rather than a NUC and in that 6 weeks, I have spent hours on the phone with Vodafone Technical Services trying to resolve it and have had multiple emails telling me that they are on the case with the Resolution Centre.  

 

About 5 days before I was due to leave I phoned again saying it was getting urgent, I was told that I would have an answer within 24-48 hours, 3 days passed and nothing heard, so I phoned again and received the same answer, it will be 24-48 hours.  I went to the USA carrying this deadweight phone hoping for an answer which arrived 2 weeks later, the same day I returned from the USA.  This triumphant declaration came up with the same NUC that I had received back in September and which I walked through with the Technical Services multiple times. 

This whole process has been a complete shambles from start to finish.  I needed an unlocked phone to use for administrative purposes and in case of emergency while I was touring the USA.  I'd relied on Vodafone to come up with a solution and was let down badly.  Fortunately, a friend in the USA gave me his old mobile and T-Mobile in the USA sorted the porting of my temporary SIM card and NUC for his phone in less than 2 minutes.  What a contrast.

 

 

View more options
Highlighted
2: Seeker

I am in exactly the same boat, been trying for ages to get my phone unlocked  went down the 30 day PAYG route, obtained a NUC code AND STILL IT SAYS IT IS UNSUCCESSFUL!!!!!! Vodafone, sort this out before I go to OFCOM and Trading Standards.

View more options
Highlighted
Moderator

@Rsymons I understand how frustrating this must be, especially after a further 30 days of using a Pay as you go SIM. So we can help with getting your phone unlocked for you, please send us a private message with your details, Community username and link to your post to us on Facebook or Twitter.

Once we have your message we'll be able to contact you to securely access your account and resolve this.

View more options