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Android

Problem with Unlocking Phone

2: Seeker

Help needed. Very long story but my husband is with Vodafone.  He upgraded in March and gave his S7 to me. Unlock code put in not worked. Vodafone saying new network fault. My network saying vodafone. After 2 months I went down the pay as you go route. 30 days now passed requested unlock code. Received it still not worked. I get the message SIM network PIN blocked. Enter SIM network PUK. Can anyone help?

 

Thanks

 

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42 REPLIES 42
2: Seeker

Afree reading many many posts on the community forum it is now quite apparent to me that Vodafone are very unhelpfull.  My husband still has his contract with them and the phone I have is his old S7 so Vodafone will loose nothing in me having the phone on my network. However I have never in my life had so much trouble with a phone. I would like the master code to unfreeze this phone and nightmare.  I would like to start using the S7 that i have been given.  My husband sent a letter 2 months ago complaining about the way Vodafone are.  We heard nothing.  We then completed the complaints procedure on email. Vodafone rang my husband and said that he has had the ublock code and can they close the complaint. My husband just put the phone down. Vodafone continue to telephone everday and leave messages on our home phone.  Why can' they just unlock the phone. Ridiculous. I don't think my husband will continue with them next time. 

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17: Community Champion

I've seen the Puk request before @Mags264 which is a red herring. A Puk is required only if a person has inputted their SIM pin in wrongly too many times. 

There are some master codes in the following links >

S8-Unlocking-My-experience and Unlocking-Galaxy-S6.

If these do not help then Customer services on 191 or Live Chat can escalate this to the Nuc Unlocking Department and can also give you their direct email address too for help. 

Current Phone > Samsung Note 10+ 5G _256Gb > Model: SM-N976B.

Samsung One Ui  / Pie.

 

Samsung Gear s3 Frontier Watch.

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2: Seeker

Thanks for your reply

Tried it. Put the unlock code in when requested says unsuccessful. To be honest we must have entered loads of numbers on the sim unlock. So perhaps of I go to Vodafone shop and say keep your cap phone and stuff it where sun doest shine. Oh dear I think my patience has ran out 😣

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2: Seeker

I have done this.  I have got the SIM had for 30 days. Got my unlock code. Doesn' work still getting request for SIM unlock code. Chatted online got email address for NUC resolutions emailed got a generic reply saying I need an unlock code. Emailed back to say NO I have had this need a SIM unlock PUK. Got the same generic email back. I don' understand the phone is out of contract and therefore paid for by my husband. He then gives to me but I can' use it because of this problem. I get told to go on community if any problems. Why can Vodafone not help. This is ridiculous can I pursue this legally as Vodafone have no right to this phone

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Moderator

@Mags264 I understand this may be frustrating for you. It seems that we've given you multiple NUC which we would have gotten from our designated team. You mentioned that we keep leaving messages on your voicemail, what are the messages being left? If you've logged a complaint regarding this, it'll be us wanting to resolve it for you.

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2: Seeker

I understand that but when my husband explained the first time on the phone they just wanted to give us an unlock code and after numerous times of saying we need a SIM unlock code we were told that was incorrect so my husband is having nothing to do with it. I then decided to get the SIM for 30 days and the reason they phone everyday is they are wanting to close the complaint. Whomever we speak to does not understand we need a SIM unlock not an NUC. I am not sure how else to say this and that is why it's frustrating 

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Moderator

@Mags264 It sounds like you've had a bit of trouble trying to get your phone unlocked!
We'd love to get this resolved for you and take a look at where the problem lies.

I've sent you a private message with details on how to get in touch.

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2: Seeker

Thank you for your help with this John.  I have sent the form off and hope for a response.

Hoping this will sort it.

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4: Newbie

Absolutely ridiculous farse trying to unlock a Vodafone Samsung galaxy seven edge. Got the unlock code from Vodafone. Got my SIM unlock code from my current provider Tesco mobile. . Nothing works .. My SIM unlock code is the correct one.  But Vodafone nuc doesn't unlock. It is undoubtedly a Vodafone problem.vodafone knows about the problems but can't fix it by the sheer volume of complaints on the Vodafone forum.. if you ask me its ALL to keep you into the Vodafone network.  I intend to complain to Ofcom about this crazy SCENARIO ..ARRRGGGGGHHHHHH FUMING!!!!!!!

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4: Newbie

Welcome to the club..I'm in the same situation,,,,arggghhhhhh

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4: Newbie

Absolutely ridiculous farse trying to unlock a Vodafone Samsung galaxy seven edge. Got the unlock code from Vodafone. Got my SIM unlock code from my current provider Tesco mobile. . Nothing works .. My SIM unlock code is the correct one.  But Vodafone nuc doesn't unlock. It is undoubtedly a Vodafone problem.vodafone knows about the problems but can't fix it by the sheer volume of complaints on the Vodafone forum.. if you ask me its ALL to keep you into the Vodafone network.  I intend to complain to Ofcom about this crazy SCENARIO ..ARRRGGGGGHHHHHH FUMING!!!!!!!

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2: Seeker

My husband is in the exact same situation. Totally unresolved. He did an update on his S7 edge and the phone got stuck in boot up mode. Literally nothing we could do, tried everything to get it to work - in the end we gave up and he decided to use my sons second hand phone (my old S7 edge, which was on o2, but unlocked) Same issue - enter sim unlock code. Phoned vodafone who gave him several different codes to try, which didnt work. They sent out a new sim, which also asked for a sim unlock code, again the same process of inputting various numbers which didn't work. Now they say that it was the phone unlock code they were using,  rather than the sim code. Uh!

We ordered the new S10 in between all of this as his contract is almost up, which has now been delayed, can't check anything on his account as the verification process to get into his Vodafone account sends a text message to your phone, a phone he cant use. So now, no new phone and a phone and 2 sim cards he cant use. No idea of a way out of this! He is self employed, drives all over the country with no Sat nav and no way to contact his clients, it's been virtually impossible for him to do his job over the last week! Bizarre how we live in a time where so much relies on technology - but it's what he's paying almost £60 a month for! Hopeless company,  I'm with o2, never had any problems like this! 

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Moderator

@Philip11 – I’m sorry to hear you’re having problems unlocking your phone.

Can you please let me know which code it is you need and what error messages you’re seeing on the phone?

 

@Kate_P  – I’m disappointed to hear of the problems your husband’s been having with his SIM and phone. So I can help get this sorted, please ask him to follow the steps in the private message I’ve sent to you.

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4: Newbie

Hi .when I insert another sim into the Vodafone phone a message says ,sim network pin blocked ,enter sim network puk .. I have entered the cide number from the unlocking team at Vodafone. But it does not make any difference as the message remains on the screen can you help please 

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3: Seeker

I have the exact same issue, been passed around between Vodafone to new supplier, to Samsung. Samsung advise that they no longer lock their devices since 2015 and it is down to Vodafone who have locked the phone. Samsung themselves don't generate a NUC its Vodafone's resp to do that. I am unable to port my number to new supplier due this issue and having to pay for 2 contracts in the mean time. Did you manage to get to the end of this issue?

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Moderator
Moderator

Hey @smistry82, we'd love to help get your phone unlocked. We'll need to access your account to help get you up and running - please contact our team via Facebook at Vodafone UK, or get in touch on Twitter using the handle @VodafoneUK.

Please also provide a link to this thread, along with your username; this will save time and we’ll be able to help you quicker.

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4: Newbie

Hi, over a year later. Can I ask how this was resolved.

 

I am in a very similar situation waiting for a "master unlock code" from Vodafone. 

I transferred to a diff provider on 27th Aug and a month later and after many calls, emails and messages I am still waiting for my handset to be unlocked.

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3: Seeker

How do I know your link is genuine? I am not willing to share some personal details that you are asking.

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3: Seeker

I ended up on Vodafone chat yesterday and the person I spoke to had heard of the MCK code, they capture all my details as per every other agent that has dealt with this and said I'd get the code within the next 1-2days. 2 days later, no response....which is no surprise.

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