Has anyone else opted to return their old samsung and get the £10 off their monthly tariff? When I picked up my S10 pre-order in-store, the guy in store told me a bag would be sent to my home. It didn't come. I msg'd the chat as he suggested who told me I'd have to call the buy back team. Buy back team has no record, so told me to call back and go through all the prompts to speak to someone else. After an hour on the phone with Vodafone, they think I should have received a returns bag in store. Anyone sucessfully managed to take up this offer when they pre-ordered their S10?
Edit:
If you're thinking about signing up with vodafone, please don't do it, save yourself a headache!
I went back to store on my lunch break to be told they can't issue a returns bag and I have to call customer service again. I called customer service again to be told they can't help, go back to store!
I went back to store with customer service on the line, waiting while one staff member couldn't figure out how to make a phone work, and the other who'd helped me previously kept asking non-stop questions to a couple looking at phones to avoid helping me. Eventually customer service hung up, so I left.
I called the complaints line, who after several minutes of further waiting told me that I needed to call a different number (It's 54321 for anyone who needs it!). Finally, they think a bag is on its way to me.
Time spent trying to get an answer from vodafone: 3.5 hours.
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