main_icn_My_Vodafone main_icn_Search main_icn_Chevron_right main_icn_Chevron_down main_icn_Close main_icn_Menu social-facebook social-google-plus social-linkedin social-twitter social-youtube main_icn_Community_or_Foundation main_icn_Location main_icn_Network_signal

Android

Setting up 4g calling ready for next year.

gazmix8
4: Newbie

Hi

i have received a text saying 3g calling will end next year. I entered my IEMI number into the check box & it says that my Sony Xperia X Compact is compatible with 4g calling so i contacted a Vodafone worker via Facebook messenger & he sent me a few texts & to text CALLING to 97888. I did this & it said WiFi calling is added but nothing about 4g calling..

How can i make sure that my phone has 4g calling ? or is the WiFi calling & 4g calling the same? 

 

Regards

 

gazmix

View more options
79 REPLIES 79
gazmix8
4: Newbie

Forgot to say

i talked to Tobi in the live chat & then to a human & he asked me to look for Wifi calling in my phone settings which i couldn't find anywhere so he asked me to turn phone off, remove sim, reinsert & turn phone on then he said that he has added 4g & Wifi calling to my account. 

I thought it was a phone setting not something added to my account -Sim from their end. Then i got a text saying it had been added. So it is on my Sim not in the phone settings? 

 

Thanks

View more options
AnnS
17: Community Champion

It sounds like Vodafone have enabled data and 4G calling @gazmix8 

 

If you go to your call settings, you will be able to turn on the service. As far as your connection is concerned, you need to turn on VoLTE calls.  To test if data and 4G calling is working with WiFi on, turn on your flight (offline) mode and see Vodafone WiFi call shows and  VoWiFi appears in a 4G location.

View more options
gazmix8
4: Newbie

Hi and thanks

Do i need to turn it on after it has been enabled?

 

I have turned on flight mode with my wifi connected but i just get the wifi logo & the aeroplane in the 4g area of phone top right.

 

I've searched high & low for VoLTE in all phone settings but can't locate it anywhere

View more options
AnnS
17: Community Champion

Please see device guides here @gazmix8 Support for all devices 

 

When data calling has been enabled you will be able to find the toggle to turn on the service on call settings.  The VoLTE in under connection settings > mobile networks.

View more options
gazmix8
4: Newbie

Screenshot_20220627-183700.png

Hi and thanks Anne

Yes I've looked through the support page for my device and can't see VoLte anywhere. 

When I go to Network settings - mobile networks, the image I posted is all I get and there is nothing in each that mentions VoLTE

 

Regards 

Gaz

View more options
Sony1
4: Newbie

There are two things that you can do.

 

Make a call and check if the 4g symbol changes to 3g in your Status Bar, if it stays on 4g then it is enabled.

Secondly on that phone open the dialler and dial  Star Hash Star Hash 4636 Hash Star Hash Star, then open Phone Information and scroll down, it will tell you if it is Volte provisioned.

 

View more options
gazmix8
4: Newbie

@Sony1  many thanks

when i make a call the 4g is replaced by a H sign that i think is higher than 3g but not 4g. 

 

The 'Volte provisioned' is greyed out in the results to the call so i guess is bad news but the guy i chatted to said it'd been enabled.. Is there a way of changing it? 

 

Thanks

 

View more options
Sony1
4: Newbie

Volte has not be provisioned on your phone. H is still 3g and the secret menu does not lie. You can move the slider along but it will move itself back when you come out of the menu.

 

Best thing to do is to contact Vodafone on social media and they will ask you to DM them. Hopefully one of the Mods reading this will tell you how to do that.

 

I'm not sure but the X Compact may be too old for 4g calling.  

 

View more options
gazmix8
4: Newbie

@Sony1

II was fearing that

The person I spoke to via Tobi said that 4g calling was part of my account once added I guess it's handset too. 

Is there no way to turn VoLte on at all as I have 2 xperia x contacts, the other I was going to use this fails. I like Sony compact phones and nothing similar out there more modern?  What is DM them? 

This is text they sent me.. 

 

Screenshot_20220627-190141.png

View more options
Sony1
4: Newbie

Hi @gazmix8 , there is no way that you can turn it on yourself unless it is showing in your Vodafone account and the account allows you to change it. It shows on mine but there is no way to switch it on or off. It needs to be provisioned by Vodafone.

 

DM means Direct Message, just like a Personal Message on Social Media. I thought that one of the Mods would have picked this thread up by now but in their absence here is a link

 https://forum.vodafone.co.uk/t5/About-the-Community/Contact-us-for-account-specific-queries/td-p/263...

 

I know what you mean about the Sony Compact phones. I have the model after your one and have been looking for a second hand replacement in good condition for when this one dies and they are like Hens teeth, no one makes a near flagship Android compact now, Sony do but only for one carrier on the Japanese market. 

 

View more options
gazmix8
4: Newbie

Hi @Sony1 

Many thanks.. Ah so it is possible to get VoLTE provisioned on this device.. Are you still having problems with yours even though it's provisioned?  Like my text image shows it says it's been allowed on my account but needs to be provisioned?. That was via a team member on Live Chat.. So they have to turn it on at their end. Also i saw a thread online that said you need an updated SIM with VoLTE on it, not sure if that's true.

 

I have also contacted via Messenger in the past but will do again as the link you gave says. 

 

I sure hope i can get it working as i say i bought another in March incase this one fails like you say, that was a rarity.. 

 

My local store where i knew the tech guy, he was brilliant, has closed which is a disgrace as it's a big city yet smaller towns local have stores.. It seems you have to book an appointment with the tech team online but the link is broken on the website & i can't contact the store & impossible to talk to someone on the phone it seems.

 

 

View more options
gazmix8
4: Newbie

i got through on the phone (couldn't believe it), spoke to a nice guy who checked my account & said it's been enabled, put me on hold a while & then said my SIM card is 6 years old & this is an issue with provisioning 4g/WiFi calling so he's sending me a new SIM & then gonna call me back Thursday or Fri to see whats what. Fingers crossed the secret menu will give me option then to enable VoLTE 🤞

View more options
Sony1
4: Newbie

Not sure about the Sim being the problem, mine was from a previous phone and may have been older than that but give it a try.

 

My phone was the one after your one so it will be different. The only problem I have had is the calls cutting off after 29 minutes 50 seconds when calling with 4g. There is a massive thread about this and it was not only Sony phones that had the problem. It is fixed now thankfully.

 

If it works on your model then you don't need to move any sliders. The provisioning is sent over the air and the only thing you may need to do is to restart your phone.

View more options
gazmix8
4: Newbie

Not getting mi hopes up but yeah.. when i entered the iemi code it did say the device is partially ok with 4g calling. 

 

My device does restart itself because of something i've done when using it. 

 

Nice, so your old Xperia can work next year?..  Gives me hope.  Thing with Xperia's they've got pre-installed fm radio that don't eat into yer data which i need for a reason.. it's a disgrace, something so simple is ignored on latest phones and there's contractual problems wi radio apps. A free radio could save lives. 

 

I guess i'll try the has/star etc number to see if it's there, VoLTE ain't anywhere else in my phone settings 

View more options
Sony1
4: Newbie

My current XZ1c will work next year, any older ones will not. That phone was bought from Vodafone so has Vodafone Firmware on it. Phones without Vodafone Firmware may not be able to get 4g calling from Vodafone but may be able to do so from other providers.

 

If you look in the other secret menu, -  Dial -  Star Hash Star Hash 7378423 Hash Star Hash Star - Go into Service Info - Software Info - and scroll down to the Current Modem Config. Mine says

 

/system/etc/customisation/modem/amss_fsg_lilac_vodafone_uk_volte_vowifi_tar.mbn.

 

If your one says another provider then you may be out of luck but I'm not sure. Someone from Vodafone will know, I wish they would tell people instead of getting them to jump through hoops for weeks.

 

View more options
gazmix8
4: Newbie

Oh dear I'll check on that as this phone is from music magpie.

 

It says my blank white triple format SIM is on its way but surely its not blank, doesn't it have my account details on it?, maybe it has just not my numbers etc.

I'll look at the other menu and report back. 

Yes I agree, I get so many texts and emails about upgrades that I don't want I oversee them so I'm glad I saw this as opposed to sorting it last minute. 

 

View more options
gazmix8
4: Newbie

Screenshot_20220628-213249.png

 cant see anything about another provider but I'm no expert 

View more options
Sony1
4: Newbie

@gazmix8 , Telefonica is O2, so even if Vodafone can provision 4g calling then you might have the calls cutting out after 1/2 hour problem that others have had. I'm no expert though. If it does not all work with Vodafone then you might have more chance of success by switching to O2, still no guarantee though.

 

Don't worry about swapping your Sim card, there are simple instructions with it and Vodafone will do everything that is necessary. Even if your contacts are stored on your Sim card they normally are also stored elsewhere too, including your Google account. If you are still concerned then do a Backup or two, there should be more than one way to backup things on that phone.

View more options
gazmix8
4: Newbie

It all sounds complicated. My Google backup is on.

Because it says a blank white triple format sim I wondered if it has my account contract on it, number and data allowance etc but I guess obviously will. 

 

Also, can i activate the SIM using pc then transfer to phone when activated?  Seems the simswap page ain't working at the moment also stuff on the mobile app

 

Thanks

View more options