Hi @gryphon
Are you able to test the earphones with another device as a process of elimination ?
Also try another spare set with the phone if you can. i.e see if someone you has a spare set.
As the phone has a 3.5mm jack any headphones / earphones should work.
There are so many different types and ear fits it's hard to suggest an option as we all like different makes , models and types.
When your inserting the jack ensure that it's pushed in firmly.
It could also be worth using a torch to peer inside the jack port to ensure no dust , lint or debris has worked it's way in.
Don't use compressed air as this can drive bit's further up into the phone.
Use a wooden toothpick or similar to very carefully remove debris.
Again be careful.
I assume the phone hasn't had an accidental bump and the water sensors haven't been triggered ?
If this does not work and there's nothing you can see in the phone's settings and no app could be hindering this then a Vodafone Highstreet Store can take a look under the 24 month manufacturing warranty when they re open sometime after the 15th of June.
I wish you all the best with this situation.
🌈 Stay Safe 🌈
Current Phone >
Samsung Galaxy s²⁴ Ultra 512gb.
