Voicemail ring time

[gladtobegrey]

I have found how to change the voicemail ring time by using **61*121*11*[number of seconds]#.

However, contrary to what the website says:

    "A confirmation message will pop up on your screen with your new ring time"

the confirmation message I get doesn't confirm the number of seconds that have been set - it just says:

     "Call Forward When Unanswered Registration was successful".

Is there some other code I can use to query the number of seconds currently set for voicemail to kick in?  I have searched/Googled without finding anything. 

[BandOfBrothers]

Live Chat or Customer Services via 191 or the Vodafone Social Media Teams via Contact-us-for-account-specific-queries maybe able to help if your still stuck extending the time yourself @Steve010 

[Gesull]

I had exactly the same problem, and eventually got through to a Vodafone technician who explained how to solve it.  Instead of calling **61*121*11*[number of seconds]# change the 11 to a 10 - that is, for example, **61*121*10*25# to extend to 25 seconds.  That worked fine for me.  You can then verify by calling *#61# as explained later.

[prodigualson]

Has anyone tried this on a S22 Ultra please?

Dialed  **61*121*10*30# , but when I checked, dialing *#61#, it still said 15 seconds for everything in the list... 
Same for any other number of seconds instead of 30 and doesn't either using the **61*121*11*30# command. 

It used to work on my S21 Ultra but not with my S22 ultra apparently. 

[Evie]

How odd @prodigualson - If the above troubleshooting hasn't worked for you, 3I'd advise either asking the question in a Samsung Forum or reaching out to us on social media. When messaging us on social media make sure to include your mobile/account number, a link to this forum thread and your forum username to save you repeating yourself.

[prodigualson]

This is NOT a samsung issue. 
Also, what is this forum for then if we have to get technical support via twitter????

[Amanda]

Once we've confirmed some security checks (which we can only do via a secure channel over social media) @prodigualson, we can completely delete your voicemail, let you set it back up and then check if you can extend it. 

[prodigualson]

ok thank you. It's done, I've sent a private message to Vodafone UK on Twitter.