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Wifi calling disappeared

lego999
4: Newbie

I have just carried out a factory reset on my S10+ and now the option to use WiFi calling has disappeared. I go to settings in my phone and where the option to turn WiFi calling on or off should be it is conspicuous by its absence! I know it works because the option was available and used prior to the reset. What makes it worse is that where I live I do not get a signal so cannot send or receive texts or make and receive phone calls so rely totally on WiFi calling. Help please.

4 REPLIES 4

AnnS
17: Community Champion
17: Community Champion

That often happens after a factory reset, try texting CALLING to 97888, you will get a text confirmation to let you know WiFi calling has been added.

 

Follow the set up from the device guides link here: WiFi calling 

BandOfBrothers
17: Community Champion
17: Community Champion

Calling Over Wi-Fi is sim card driven so it won't show in your phone's settings until Vodafone activate it or you go into your myvodafone and check it's still turned On @lego999 

More in How-do-I-set-up-WiFi-calling. 

Current Phone  >

Samsung Galaxy s²³ Ultra 512gb Phantom Black.

 

 

Tried to have a look in my Vodafone settings to see if WiFi calling is turned on. This involved a drive to where I could get a signal as can't log on until Vodafone send a security code! Got logged on and the toggle for WiFi calling was set to yes. Turned it off and got a text to say Vodafone would turn it off for me but needed to restart my phone. Did this and the did it all again to turn it on. Restarted my phone and the option to turn on WiFi calling was there in the phone settings. Now have WiFi calling back again! Thank you for your help.

BandOfBrothers
17: Community Champion
17: Community Champion

Fantastic to hear your settings returned Calling Over Wi-Fi @lego999 

Main thing is your new connected again 👍

Current Phone  >

Samsung Galaxy s²³ Ultra 512gb Phantom Black.