web address on Android Chrome

[chris-2431]

Every time I go to log onto Google Chrome on my Samsung A42 5G. I get " mms.vodafone's server IP address could not be found"

Anyone had this happen to them and you sort it out?

[Evie]

Hey there @chris-2431 - Hmm, how odd 🤔 Is this over mobile data or WiFi? Is it only with Google Chrome? Are you having any other service issues?

[chris-2431]

It's both on 4g and wifi

[AnnS · Accepted solution]

Hi @chris-2431 

I would recommend going into your applications, scroll down to Chrome > storage > clear cache , also go into the Google Play Services, > storage > clear cache.  Follow this with a reboot.

If you still have problems, you may want to consider doing a factory reset the phone, settings, about phone, reset.  Make sure you back up any important files before proceeding.

[chris-2431]

Your solution has worked. Thank you for your help.

Out of interest should the cache on the other apps have their cache deleted?

Chris

[AnnS]

Not necessarily @chris-2431 , it was just Chrome where you had problems but if you  have problems with applications it always worth clearing cache and  data.

I am glad I my solution helped, can you please click the solved box. 

[chris-2431]

Thanks very much