4G Settings

[oliverclarke123]

Hello, 

I was recently upgraded  to a 4g contract for my samsung s4.  All was fine, a strong 4g signal  everywhere i went. 

I then signed a new contract for another 2 years. On that day my 4g died and i have not got it back.  I have spoken to multiple advisors from vodafone who have given me new APN settings and an assurance that once i enter the new information it will definiately work. Alas, is does not. 

Has anyone else had a similiar issue? 

[Jenny]

Hi @oliverclarke123 

Please try the steps in our network troubleshooting thread.

If you're still experiencing the issue after completing these steps, post the template with your answers here and we'll get back to you ASAP.

Thanks,

Jenny

[oliverclarke123]

The answer turned out to be that the 4g  had been  removed from my account. None of the 4 people i spoke to about the issue thought to check if the service was on my account. 

[Jenny]

Hi @oliverclarke123

I’m sorry it took so long, but I’m pleased it’s been sorted now.

Thanks,

Jenny