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Hi Jeshie,
Your first two problems are coverage related. I've checked the coverage for the postcode listed in your profile, and you are in a bit of a 3G blackspot. Although you are situated very very close to a 3G site, it's not actually pointing in your direction, and so will not be properly serving that particular location.
If you imagine a 3G site as having three cones stuck to it, out of which the coverage is transmitted, you are located smack bang between two of these cones - meaning perfect 3G coverage is going either side of you, but not actually where you need it. I'm afraid there isn't really a lot we can do for coverage-related issues
If you've had the modem less than 7 days, we do allow for cancellations based on no or poor coverage, so this may be an option for you.
With regards to your third query, although I've not seen this behaviour before, the Usage Meter is subject to quite a few glitches depending on your system configuration, and is only intended as a very rough guide. For an accurate reflection of your actual usage, we recommend signing up for Online Billing via My Account, or checking your monthly bill.
Finally, with regards to moving house, I'm afraid you would still be tied into the contract - however, if you can find a friend or relative who would be willing to take the contract over for you, you can request a "Transfer of Ownership" via Customer Services. The account would then belong to them, and they would only be in commitment for the remaining 14 months.
I trust this helps
Jon
eForum Team
Your first two problems are coverage related. I've checked the coverage for the postcode listed in your profile, and you are in a bit of a 3G blackspot. Although you are situated very very close to a 3G site, it's not actually pointing in your direction, and so will not be properly serving that particular location.
If you imagine a 3G site as having three cones stuck to it, out of which the coverage is transmitted, you are located smack bang between two of these cones - meaning perfect 3G coverage is going either side of you, but not actually where you need it. I'm afraid there isn't really a lot we can do for coverage-related issues
If you've had the modem less than 7 days, we do allow for cancellations based on no or poor coverage, so this may be an option for you.With regards to your third query, although I've not seen this behaviour before, the Usage Meter is subject to quite a few glitches depending on your system configuration, and is only intended as a very rough guide. For an accurate reflection of your actual usage, we recommend signing up for Online Billing via My Account, or checking your monthly bill.
Finally, with regards to moving house, I'm afraid you would still be tied into the contract - however, if you can find a friend or relative who would be willing to take the contract over for you, you can request a "Transfer of Ownership" via Customer Services. The account would then belong to them, and they would only be in commitment for the remaining 14 months.
I trust this helps
Jon
eForum Team
