A few issues with my Sure Signal V2

[deejayburnout]

Peeps

I bought a 2nd hand sure signal and it's a great device as my new home has a poor signal without it.

However I have been having a couple of issues with it.

1. Sometimes it just drops out. It turned on and I have a full signal and all of a sudden I loose it. Sometimes the 2nd of the 3 lights flashes and sometimes it is lit. Right now the SS is on, the light is solid and I have no 3G.

2. I was on a call with my sister and she could barely hear me when calling through the SS. I turned it off, called her back and I was as clear as day.

My broadband connection Is through Plusnet and it's around a 5MB download speed.

[Retired-Matt_B]

Hi deejayburnout,

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks,

Matt B

[deejayburnout]

Hi

Thanks for that.

i will try when i get home and i get all the info for you.

[deejayburnout]

Hi Matt

I tried the guide before posting and had no luck.

Here is my stats

[URL=http://www.speedtest.net/my-result/3441090606][IMG]http://www.speedtest.net/result/3441090606.png[/I...

[URL=http://www.pingtest.net][IMG]http://www.pingtest.net/result/96034455.png[/IMG][/URL]

My IP > 146.90.57.28

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  dsldevice.lan [192.168.1.254]
  2    64 ms    68 ms    61 ms  lo0-central10.ptw-ag02.plus.net [195.166.128.196]
  3    56 ms    54 ms    58 ms  link-a-central10.ptw-gw01.plus.net [212.159.2.148]
  4    54 ms    54 ms    53 ms  xe-0-2-0.ptw-cr01.plus.net [212.159.0.248]
  5     *      105 ms   207 ms  te-3-4.car5.London1.Level3.net [217.163.45.181]

  6    54 ms    54 ms    54 ms  ae-52-52.csw2.London1.Level3.net [4.69.139.120]

  7    54 ms    53 ms    53 ms  ae-226-3602.edge3.London1.Level3.net [4.69.166.150]
  8    55 ms    54 ms    55 ms  CABLE-WIREL.edge3.London1.Level3.net [195.50.124.138]
  9    53 ms    53 ms    54 ms  195.2.30.61
 10     *        *        *     Request timed out.
 11     *        *        *     Request timed out.
 12     *        *        *     Request timed out.
 13     *        *        *     Request timed out.
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.
 21     *        *        *     Request timed out.
 22     *        *        *     Request timed out.
 23     *        *        *     Request timed out.
 24     *        *        *     Request timed out.
 25     *        *        *     Request timed out.
 26     *        *        *     Request timed out.
 27     *        *        *     Request timed out.
 28     *        *        *     Request timed out.
 29     *        *        *     Request timed out.
 30     *        *        *     Request timed out.

Trace complete.

my SN is 40114518281

[Sukhi]

Hi deejayburnout

Your traceroute looks fine to me and the IP address is on the whitelist.

I'm unable to see your speed and ping tests, can you do these again please?

I can also see that your Sure Signal has updated today, can you confirm if everything is working?

Thanks

Sukhi

[deejayburnout]

my speed test from this morning is

46ms ping

down 6.58mbps

up 0.38mbps

ping test is

66ms ping

1ms jitter

unable to test packet loss.

i made a call last night via SS and my wife could barely hear me again. i then left to go out, came back and it wouldnt connect to SS.

[Retired-Andy]

Hi deejayburnout,

Thanks for the information, all detail are fine.

I’ve checked your serial number and can see that a location change has been detected.

I’ve updated the system to remove the message.

I’ve also noticed that your Sure Signal is running an older version of firmware.

I’ve requested that this be updated for you.

The process may take a while so, for the next 24 hours, don’t unplug or reset the unit.

Cheers,

Andy

[deejayburnout]

Thanks for getting back to me

i will keep it on until it updates.

i got a text today saying it has moved, even though its not.

i will keep you posted

[deejayburnout]

OK.

Just received a call on my suresignal and the person could not hear me.

Has the update been done successfully??

[deejayburnout]

just tried to make a call on my wifes phone that is registred with the Sure Signal and it has the same issue. no one can hear me as the call is quiet and the call choppy.

something is not right.

My router has the ports forwarded as such on my Plus Net provided Technicolour TG582n