A question from an iPhone Virgin

[BandOfBrothers]

Oh dear.

Try deleting the app and re installing

[wynmorgan]

And will that mean I lose all existing messages on whatsapp

[63johnw]

Hi you can open up the app then go to settings, chat settings then back up to save chats.

[jeffkinn]

I have whatsapp set to backup chats to iCloud weekly. You can choose an interval that suits you or backup manually.

[wynmorgan]

Tried uninstalling whatsapp and installing. No change. So that leaves a reset. So after that I need to set up all the wi fi codes. Notifications. Pair Bluetooth? Sounds. Wallpaper. Is that right

[wynmorgan]

When I attach the charger it used to vibrate. Now it makes a sound. No vibrate.

[jeffkinn]

It's likely that you have a hardware issue. I'd take the handset to an Apple Store and get a Genius to check it over. If it's faulty they'll replace it.

[wynmorgan]

Did that. No change

[BandOfBrothers]

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@wynmorgan wrote:
Ok. I may try that. So I've got everything except whatsapp working. In notifications I get the option of sounds on or off. I don't want sounds. Just vibrate.

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If everything is working Ok apart from WhatsApp I can't see it being a Hardware Issue. Has to be something within the app. When I plug my iPhone 6 Plus in to charge all I get is a sound to let me know it's started charging. No vibrate.

[wynmorgan]

Ok. Well I deleted whatsapp and reinstalled. Interestingly if the conversation is open it vibrates. If closed it doesn't !

[BandOfBrothers]

I see.

Possibly how it now works ?

I'm not sure if there was an App update.

[wynmorgan]

Not how it should work.  Ive used whatsapp for soime time and had the iphone a few weeks now.  it all suddently changed on Friday.  The mysteries of technology.  I suppose it only leaves the reset left.  A little scared of doing this but I guess i just need to get on with it!

[BandOfBrothers]

Best of luck.

😎

[wynmorgan]

Reset complete. No change

[BandOfBrothers]

😒

Worth a shot.

[jeffkinn]

Didn't realise it was a whatsapp only issue. Unlike most iOS apps whatsapp has its own settings for notifications.

Whatsapp - settings - notifications - in app notifications

Make sure vibrate is turned on.

[wynmorgan]

It is. The strange thing is that if the conversation is open it vibrates. But when closed it doesn't. So basically when you don't need telling because you're in conversation it tells you. When phone is in your pocket it doesn't vibrate. Driving me wild now

[jeffkinn]

Emailing the developer often produces surprisingly good results.

[BandOfBrothers]

Hi


I've been looking here https://www.whatsapp.com/faq/en/iphone but as of yet not found a resolution.

http://www.whatsapp.com/faq/en/iphone/20950116

However their is a contact tab a person can use to make contact with them.

[wynmorgan]

Thanks. I have emailed whatsapp support As its probably not an apple issue I guess there's No point in popping in to the Genius Bar is there