Additional users do not get 3G signal

[SteveWigmore]

Have a new Sure Signal box for the last month (since previous one at same address died). My phone recieved a strong 3G signal from it but none of the other registered users do. I have de-registered and re-registered it but to no avail.

All of the other users have changed phones/sim in the last year although keeping the same numbers?

Does it need a resync? The Serial Number is: 42152241743

Thanks.

[DaveCD]

@SteveWigmore

Please follow these steps:

• Remove any numbers from the Sure Signal. 
• Reset the Sure Signal.
• Add the numbers back on.
• Reset the phone in question within range of the Sure Signal.

This ensures that the SIM details are up to date and service will resume