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Solution

Another Sure Signal 3 Fault

jaytee112
2: Seeker
2: Seeker

hi, i am hoping someone can help.

My Sure Signal 3 stopped working sometime last week (not too sure as just back off hols)

The power light is flashing, and the centre light is solid amber - both outside lights are off.

details are:

IP: 81.148.228.138

Speed: 1.94 M

Ping: 43 ms

Tracing route to 212.183.133.177 over a maximum of 30 hops

  1     1 ms    <1 ms    <1 ms  BTBusinessHub.home [192.168.1.254]
  2    28 ms    27 ms    27 ms  217.47.72.250
  3    27 ms    26 ms    27 ms  217.47.206.161
  4    34 ms    34 ms    33 ms  213.1.69.42
  5    34 ms    33 ms    33 ms  213.120.180.171
  6    34 ms    34 ms    34 ms  217.41.169.109
  7    33 ms    33 ms    32 ms  acc2-xe-2-0-2.sf.21cn-ipp.bt.net [109.159.251.21
5]
  8    42 ms    43 ms    43 ms  core1-te0-0-0-7.ealing.ukcore.bt.net [109.159.25
1.33]
  9    42 ms    43 ms    42 ms  core2-pos7-0.bletchley.ukcore.bt.net [194.72.31.
149]
 10    40 ms    43 ms    43 ms  lndgw2.arcor-ip.net [195.66.224.124]
 11    45 ms    44 ms    45 ms  85.205.0.93
 12     *        *        *     Request timed out.
 13     *        *        *     Request timed out.
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.
 21     *        *        *     Request timed out.
 22     *        *        *     Request timed out.
 23     *        *        *     Request timed out.
 24     *        *        *     Request timed out.
 25     *        *        *     Request timed out.
 26     *        *        *     Request timed out.
 27     *        *        *     Request timed out.
 28     *        *        *     Request timed out.
 29     *        *        *     Request timed out.
 30     *        *        *     Request timed out.

Trace complete.

Serial number: 40124215050

 

Please help!!!!!

Jason

1 REPLY 1

Retired-Jamian
Moderator (Retired)
Moderator (Retired)

Hi @jaytee112

 

Welcome to the eForum.

 

Your light sequences suggest the Sure Signal is having difficulty connecting to the router. Is it possible to test it at another location?

 

Thanks,

 

Jamian