Another Suresignal 3 stopped working with no lights on. Vodafone refuse to help . . . . . .

[peetsy]

Been onto Vodafone tonight to be told that my Suresignal is out of warranty so there is nothing they can do. I was advised to buy a new one. It is only 2 1/2 years old and would have thought it would last longer. I use 2 0f these as i need a phone signal for work. Wireless calling is a great thing but i have a Google Pixel XL which is not one of the "select few" that is actually supported but thats another rant  . . . . . . . Not good enough

[BandOfBrothers]

@peetsy

Even though the SS v3 is out of its 24 month manufacturing warranty they should still replace it as there is a known issue with some of these units. 

First thing is to unplug it straight away. 

Second is to also leave a post in this thread and read the first page too : https://forum.vodafone.co.uk/t5/Vodafone-Sure-Signal/Suresignal-V3-Overheated-Blew-Up-Exploded-Hot-B...

Third thing is to call 191 and explain what you’ve read on the Vodafone Community Forum and refer them to the thread I’ve pasted in. 

[gsmsecure]

@peetsy

Which store was this?

Please report this to Trading Standards using details below as Vodafone agreed with them (to dodge a recall) to replace any unit regardless of warranty status and obviously they have again failed in this.

You should report both the failure and the refusal to replace.

In respect to the replacement please read my ongoing thread here:

https://forum.vodafone.co.uk/t5/Vodafone-Sure-Signal/Suresignal-V3-Overheated-Blew-Up-Exploded-Hot-B...

Page one clearly shows an email from the CEO that a replacement scheme was in place.

You are entitled to a free replacement and I strongly recommend that you claim costs for your wasted time and expenses for the wasted trip to the store.

You'll be contacted here in respect of a replacement.

[bizziliz2244]

my second one that has done this.  Chat refuse to help at all.  now going to phone and quote this forum

[gsmsecure]

Hi

Again,  you need to inform Trading Standards of the failures and refusals to replace.

They need to lnow Vodafone are making this difficult and not honouring agreements.

Doing do will help others and those that don't know the forum is a way to resolve.

It should be done at first point of contact but they are failing.

[Tash]

@acinspa @bizziliz2244 So we can help, I've sent you both a private message with details to contact our team directly.

We'll be in touch as soon as possible.

[Gemma]

@peetsy - We can take a look into this for you.

So that we can access your account, please send us your details by following the instructions in this private message.

[acinspa]

I am in the same position - SSv3 suddenly stopped working no lights at all. I tried contacting chat and quoting your thread. I have been told that policy is that I must send it to them for testing and if it has overheated they will replace. I am concerned at the time that this will take. I need the box for business. I did open the device but not clear that it has overheated as nothing fried. Surely though it should not have conked out regardless after 2.5 years?  Not sure what to do next. I have reported on the Watchdog link. Is it worth ringing Trading Standards?

Thanks

A bit discoloured but is that normal?

[gsmsecure]

Hi

It is imperative that Trading Standards are informed in order to get a fuller picture of these failures.

The fact it's failed is enough to be counted for replacement and there does not need to evidence of burning.

Count yourself as one of the lucky ones and should Vodafone refuse,  you still have consumer protection on your side.

[peetsy]

I got my Suresignal replaced by going to the local shop. The first stance was it was out of warranty so i would have to buy one. I pushed the point a bit further and the guy checked his system again, this time he agreed to give me another one free of charge. Good outcome but i think it should have been resolved with the first point of contact which was Vodafones live chat. They were not budging.