Another sure signal not working!

[gwion23]

I bought a sure signal v3 yesterday.

Received an email (no SMS) stating it was registered.

The 'connecting' flashing light has been flashing for 12 hours but no connection.

Any help would be good, before I return it!

Ping - 26ms

d'load - 5.14mbps

u'load - 0.79mbps

IP - 146.199.16.99

serial - 42151421551

traceroute - 

Traceroute has started…

traceroute: Warning: plus.net has multiple addresses; using 212.159.9.2

traceroute to plus.net (212.159.9.2), 64 hops max, 72 byte packets

 1  www.routerlogin.com (192.168.0.1)  2.491 ms  3.488 ms  1.844 ms

 2  lo0.10.central10.ptw-bng02.plus.net (195.166.130.203)  16.231 ms  16.548 ms  15.629 ms

 3  irb.10.ptw-cr02.plus.net (84.93.249.2)  17.266 ms  16.426 ms  15.554 ms

 4  ae1.pcl-cr02.plus.net (195.166.129.3)  15.231 ms  15.518 ms  15.616 ms

 5  ae2.pcl-cr01.plus.net (195.166.129.6)  16.478 ms  17.057 ms  16.303 ms

 6  po2.pcl-gw01.plus.net (195.166.129.41)  16.627 ms  16.648 ms  16.003 ms

 7  * gi5-8.ptp-cr01.plus.net (84.93.224.48)  28.229 ms  24.998 ms

 8  vlan2657.ptp-elb01.plus.net (84.93.224.36)  25.474 ms  25.716 ms  25.693 ms

 9  portal.plus.net (212.159.9.2)  26.293 ms  50.318 ms  35.435 ms

Cheers

[BandOfBrothers]

Hi,


Please look at ->

http://forum.vodafone.co.uk/t5/Vodafone-Sure-Signal/Troubleshooting-Please-read-before-posting/td-p/...

And

https://support.vodafone.co.uk/Network-and-coverage/Sure-Signal/

Hopefully these will help.

Theirs always Customer services on 191 or Live Chat for official assistance.

Good luck.

[Jenny]

@gwion23 - You need to leave this connected for 24 hours to allow everything to update.

Everything else you’ve posted looks fine, if you’re still having issues after this amount of time, let us know what light sequence you’re seeing and we can look into this further.

[gwion23]

Hi!
I'm still having the same trouble, with no change for 11 days.

One slowly flashing (fading) white light.  (1st after power, which is on)

no 3G connection.

Not too impressed, to say the least!

[Sukhi]

@gwion23

As the Sure Signal has made no connection to our servers.

The next step would be to test the Sure Signal at a different location preferably with a different internet connection.

I'd recommend taking it around to a friends house

[gwion23]

Hi!
I'm still having the same trouble, with no change for 11 days.

One slowly flashing (fading) white light.  (1st after power, which is on)

no 3G connection.

Not too impressed, to say the least!