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28-07-2015 08:53 PM
Hi,
I've been through the troubleshooting thread. I've de-registered and re-registered both the SS and the phones.
Both phones are iPhone 5s bought at the same time.
One phone (primary on my account) works fine and I can make and receive calls via the SS.
The other phone, which I added to the SS manually, does not. It will eventually connect to the SS, but when it does it will neither make or receive calls.
When I try and make calls I get "call failed"
When I try and receive a call, the other party gets a continuous tone.
After a few minutes, the phone seems to give up on the SS and disconnect.
I've had the SS for some time now and this has been the case since I bought it. I've removed and re-added the second phone many many times without luck.
I've done a reset network settings on the second iPhone.
Speedtest.net results: http://www.speedtest.net/my-result/4538760797
(157 down, 12 up, 8 ping)
Pingtest.net: http://www.pingtest.net/result/127776272.png
(ping 28, jitter 7)
IP: 86.13.139.40
SS Serial #: 42151127612
Traceroute:
$ traceroute 212.183.133.177
traceroute to 212.183.133.177 (212.183.133.177), 30 hops max, 60 byte packets
1 router.asus.com (192.168.1.1) 0.310 ms 0.527 ms 0.597 ms
2 cpc72725-farn7-2-0-gw.6-2.cable.virginm.net (86.13.136.1) 7.973 ms 8.629 ms 9.159 ms
3 glfd-core-2b-xe-030-0.network.virginmedia.net (80.0.1.229) 7.783 ms 7.785 ms 7.820 ms
4 popl-bb-1b-ae3-0.network.virginmedia.net (213.105.159.245) 9.271 ms 9.401 ms 14.124 ms
5 * * *
6 * * *
7 nrth-bb-1b-ae0-0.network.virginmedia.net (62.254.42.130) 13.432 ms 11.205 ms 11.178 ms
8 tele-ic-4-ae0-0.network.virginmedia.net (62.253.174.18) 12.728 ms 14.280 ms 12.313 ms
9 ldngw1.arcor-ip.net (195.66.224.209) 18.244 ms 18.138 ms 20.255 ms
10 85.205.0.86 (85.205.0.86) 21.580 ms 21.951 ms 21.559 ms
11 * * *
12 * * *
13 * * *
14 * * *
15 * * *
16 * * *
17 * * *
18 * * *
19 * * *
20 * * *
21 * * *
22 * * *
23 * * *
24 * * *
25 * * *
26 * * *
27 * * *
28 * * *
29 * * *
30 * * *
(That host dpesn't appear to be up - I can't ping it either).
29-07-2015 01:35 PM
I've added the number to your Sure Signal. Please leave it for six hours after this, reset the iPhone by holding down the home button until you see the apple logo