cancel
Showing results for 
Search instead for 
Did you mean: 
1

Ask

2

Reply

3

Solution

App lock has locked my phone

Bustastic
2: Seeker
2: Seeker

How do I obtain a PIN number has I have not been sent 1 to my email 

6 REPLIES 6

BandOfBrothers
17: Community Champion
17: Community Champion

Hello. 

 

What Has locked your phone ?

 

Vodafone Protect ? If this try inserting your sim in another phone and request the pin. Another last resort is to perform a hard reset which takes the phone back to the last firmware update but would delete information saved in the phones storage memory. 

 

Or a Sim Pin. 

Current Phone  >

Samsung Galaxy s²⁵ Ultra 512gb.

 

 

Hi yes the Vodafone app lock

BandOfBrothers
17: Community Champion
17: Community Champion

Okay

 

then please follow the advice I explained earlier regarding inserting the sim in an alternative phone that will accept a Vodafone Sim and request the pin and or perform a hard reset which will take the phone back to when the last firmware update was processed which may help. 

 

 

Current Phone  >

Samsung Galaxy s²⁵ Ultra 512gb.

 

 

Hi how do I perform a hard reset ??

BandOfBrothers
17: Community Champion
17: Community Champion

Google search 

 

Hard Reset HTC (insert your model of HTC Phone)

 

i.e. Hard Reset HTC One m8  

 

and you'll see return hits such as This

Current Phone  >

Samsung Galaxy s²⁵ Ultra 512gb.

 

 

hrym
17: Community Champion
17: Community Champion

I take it you've checked your spam folder?   It's surprising what ends up there sometimes!