Appalling Customer Support

[jmstapleton]

Is anybody else stuck in limbo on the old Crystal legacy system with Vodafone and totally fed up with not getting the support you are paying for. Unable to access my account details for months now and wasted hours and days being passed around the various teams with no one willing to take ownership and provide proper support with a resolution. Cannot manage my account including data allowance with no access so now being charged extra for usage I am in the dark on which smacks of sharp practise. Vodafone don’t care and when I complain they just say tough luck, pay a cancellation fee and sod off somewhere else if you are not happy. Disgusting treatment of long term customers who are being marginalised because new customers on the newer system are more valued. I can’t believe I am the only one treated this way.

[BandOfBrothers]

Hi

I appreciate your unimpressed at your situation and if you can elaborate we maybe able to further help and guide you. 

This eforum is owned and monitored by Vodafone U.K. We have members of the Vodafone Tech Team who are available to respond and Help where they can. They have the Vodafone logo next to their name. All posts are read by them.

Hang in there and I'm sure they'll be in touch if you can give a little more information. 

[jmstapleton]

As I’ve explained before I’m one of the forgotten customers you’ve abandoned on your Cyrstal legacy system so don’t exist when I call you, have no access to my account to manage it and no support. If Voda’s billing was commensurate with customer service standards I’d be billing you each month.

[jmstapleton]

Had an e-mail back saying you’ve fixed the problem which you haven’t.  Voda are a joke.

[Retired-Sarah_L]

Hi @jmstapleton, 

I've checked your reference number and can see that you've replied to our team yesterday. They'll get back to you as quickly as possible. 

Thanks, 

Sarah

[jmstapleton]

Can you also refund the over charging of Spotify Premium to my account which has come to light since and restore the same service which Voda have managed to switch off while investigating their error?

[Retired-Sarah_L]

Our team can help with the queries you have about Spotify, @jmstapleton. I can see that you made some reference to Spotify in your last email to us, but I'd advise that you send another message stating exactly what the issues are so our team can look into this for you before they get in contact. 

Thanks, 

Sarah

[jmstapleton]

More rubbish advise from Voda Customer Support.

I transferred my Spoty Premium across as a free entertainment package and use it on multiple devices – my phone, smart TV, laptop, ipad etc. My partner shares it on her phone but obviously only one of us can access at a single time - wish she’s stop saving Bieber to my/ our playlist!
Voda are involved in payment only and restricting it to a single sim only would be totally contra to Spoty’s raison d'être.

Wake up Voda and understand what you are selling to customers.

[Getafix]

---

@jmstapleton wrote:

More rubbish advise from Voda Customer Support.

I transferred my Spoty Premium across as a free entertainment package and use it on multiple devices – my phone, smart TV, laptop, ipad etc. My partner shares it on her phone but obviously only one of us can access at a single time - wish she’s stop saving Bieber to my/ our playlist!
Voda are involved in payment only and restricting it to a single sim only would be totally contra to Spoty’s raison d'être.

Wake up Voda and understand what you are selling to customers.

---

There is no restriction on which device you use it on. I have spotify on 3 of my 4 devices with Netflix on the 4th. The fourth Device is using spotify from the First Device.

Not sure who told you that it is restricted to a SIM. 

[jmstapleton]

See comments above.

[Getafix]

191, Live Chat, Shop, Forum, Twitter, Facebook?