It is painfully clearly that Vodafone stopped supporting their older customers on their legacy Crystal database system many months ago. We no longer exist or count as customers when contacting customer support. What plans do Vodafone have to reduce our monthly tariffs significantly to reflect this unacceptable situation and compensate us for the many months of non-service and misery accordingly?
Cost should not be an issue as we are clearly funding the valued Vodafone customers on the new Siebel system who should be paying a higher rate commensurate with the enhanced service they enjoy - which we are denied.
Don’t start talking about migration either because I’ve had staff making false promises and blatantly lying to me for months now on that. If Vodafone want to run a covert two tier system on customer support, that’s your prerogative but don’t expect Crystal customers on third rate service to subsidise the Siebel customers who actually get support.
