Asus DSL-N55U & V3

[jtsr]

I have just upgrade from a V2 to a V3.

Plugged in the V3 and DHCP on my Asus DSL-N55U picked it up and tried to assign it an IP address however the VSS would appears not to be accepting it, DHCP is logging that its constantly trying to give it an IP.

I then manually assigned the IP to the MAC address and the errors stopped however I am still getting

Flashing Power Light and Solid Amber In Use Light.

I have NAT open and UPNP enabled.

I have manually configured the port forwarding.

I have waited 48 hours now and still the same issue.

It is registered correctly on MyAccount.

I have tried to perform a factory reset however it does not do anything when I hold the reset button down for more than 30 seconds.

The device is registered to the showhome postcode as we are on a new development and our postcode is not being accepted.

Any help appreciated.

VSS Serial Number: 40124242724

Thanks.

[Retired-Matt_Vo]

Hi

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks

Matt
Moderator

[jtsr]

Thanks, I shall grab these when i'm home.

On another note, I am getting access denied to http://forum.vodafone.co.uk/t5/Sure-Signal-Archive/PLEASE-READ-BEFORE-POSTING/td-p/374166

Thanks.

[Retired-PaulE]

Hi jtsr, 

The link you've posted is an old link that's been archived, did you find this in Google?

The correct link can be found here: Sure Signal Troubleshooting.

Let us know once you've followed the steps Matt linked you to and we'll take a deeper look into your issue 

Paul 

[jtsr]

The link was here: http://forum.vodafone.co.uk/t5/Vodafone-Sure-Signal/Sure-Signal-Unable-to-Register-or-Add-and-Remove...

I have completed the following last night too: http://forum.vodafone.co.uk/t5/Vodafone-Sure-Signal/Version-3-VSS-Power-flashing-Internet-off-Servic...

I shall post the last part and upload the stats tonight.

[jtsr]

Speed Test Results (Wifi - 15 metres, 3 walls):

Ping Test Results (Wifi - 15 metres, 3 walls):

IP: 80.229.19.203

Traceroute:

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177] over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms www.asusnetwork.net [192.168.1.1]
2 29 ms 22 ms 20 ms lo0-central10.pcl-ag06.plus.net [195.166.128.187]
3 20 ms 20 ms 21 ms link3-central10.pcl-gw01.plus.net [84.93.249.164]
4 20 ms 19 ms 19 ms xe-8-2-0.pcl-cr01.plus.net [212.159.1.8]
5 20 ms 50 ms 20 ms ae1.ptw-cr01.plus.net [195.166.129.0]
6 21 ms 22 ms 23 ms LDNGW1.arcor-ip.net [195.66.224.209]
7 21 ms 21 ms 21 ms 85.205.116.14
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

VSS Serial Number: 40124242724

[Retired-Kay]

Good Afternoon jtsr, 

Thanks for providing this information, everything displayed looks perfectly fine. 

We need to make sure there is no problem with the Sure Signal device itself. Can you try it at an alternative location and let me know how you get on? 

Best Wishes, 

Kay

[jtsr]

By location you mean a different house? This may be a problem as I can't get it to another house till the weekend and we would like signal before then.

Please can you force a re-sync and confirm if it has even connected your end?

I am also unable to perform a hard reset.

I shall take it to my parents on the weekend.

[jtsr · Accepted solution]

Right,

Update:

I have performed a router reboot while the SS was off after a hard reset.

I have changed the cable from the issued white cable to a Cat 6 cable.

I then turned on the SS and now its showing some different lights. 

I would suggest you upgrade the quality of the ethernet cables you send out!!!!!

[Sukhi]

Hi jtsr

Thanks for coming back us. Can you confirm the Sure Signal is now working for you? If not can you let me know what light sequences are on?

Sukhi