Bad signal even with a sure signal booster :(

[dunxbee]

Hi

I have a Sure Signal at home to boost my work phone (on Vodafone).

But over the last few week or so the signal quality is terrible.

I have a Blackberry 9720.

Call quality is terrible with broken audio.

Any idea how I can improve my signal??

[HE1969]

Me too. It worked fine with my old Blackberry but on changing to the 9720, no signal. If I turn the BB off and on, it initially picks up the signal but then disappears completely. Did you get a solution?

[ChazzD]

@HE1969

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

[HE1969]

Speed test: 21.76 Mbps

Ping: 23 ms

IP address: 81.108.161.116

Serial no: 40132753118

Microsoft Windows [Version 6.3.9600]
(c) 2013 Microsoft Corporation. All rights reserved.

Tracing route to 212.183.133.177 over a maximum of 30 hops

  1     3 ms     2 ms     4 ms  routerlogin.net [192.168.0.1]
  2    17 ms    17 ms    17 ms  10.240.88.1
  3    18 ms    17 ms    37 ms  bmly-core-2b-xe-102-0.network.virginmedia.net [2
13.105.193.169]
  4     *        *        *     Request timed out.
  5     *        *        *     Request timed out.
  6    33 ms    17 ms    18 ms  brhm-bb-1c-ae1-0.network.virginmedia.net [62.254
.42.210]
  7     *        *        *     Request timed out.
  8    58 ms    41 ms    47 ms  ldngw1.arcor-ip.net [195.66.224.209]
  9    39 ms    37 ms    38 ms  85.205.0.86
 10     *        *        *     Request timed out.
 11     *        *        *     Request timed out.
 12     *        *        *     Request timed out.
 13     *        *        *     Request timed out.
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.
 21     *        *        *     Request timed out.
 22     *        *        *     Request timed out.
 23     *        *        *     Request timed out.
 24     *        *        *     Request timed out.
 25     *        *        *     Request timed out.
 26     *        *        *     Request timed out.
 27     *        *        *     Request timed out.
 28     *        *        *     Request timed out.
 29     *        *        *     Request timed out.
 30     *        *        *     Request timed out.

Trace complete.

[Retired-Jamian]

@HE1969 - The details you've provided look fine. It's possible that the Wi-Fi signal from the router can interfere with the signal from the Sure Signal device. This can result in poor audio quality.

Please ensure that your Sure Signal is moved away from the router as far as possible to see if this helps.