Balance/data usage check

[Odin]

Hi all,

I've not been able to check my data/balance usage online for the last few days keep getting "sorry unavailable" message, tried contacting customer services got the same massage” sorry unavailable" anybody else have problems checking there balance etc. I've had this problem in the past but it was put right within a few hours this time it's been going on for days.

[slinkymalinky]

I have the same problem - when I login to my account it doesn't show me my usage anymore. I've tried several times to email vodafone through the 'contact us' section and everytime there is an 'error' and the email doesn't get sent.

Can anyone help?

[Retired-Wayne]

Hi slinkymalinky

I’ll send you a private message over explaining how you can get in contact with us so that we can sort this out for you.

You can find your PM inbox here

Thanks

Wayne

[EddievanKhamsin]

Hiya.. I'm sure you've had this question a lot lately, but can you help me with a problem I'm having? I can't seem to access my data usage for my mobile broadband dongle. I've had my dongle for well over a year but never had this problem until recently.

Many thanks, Eddie

[bones61]

I have also got the same problem. Help please.

[Retired-Wayne]

Hi EddievanKhamsin and bones61

Welcome to the eForum to the two of you.

I’ll send you both a private message so that we can take a look at this for you.

You can find your PM inbox here

Thanks

Wayne

[bones61]

received the PM, tried the contact us link but after trying to send I get ..
Customer Notice. Sorry...
This service is unavailable ...
guess I'll have to try again in the week IF it gets sorted out

[Retired-Simon]

Hi bones 61 

If you're experiencing difficulty with the Contact Us form there are details on the second paragraph of the PM with how to contact us alternatively.

You can find your PM inbox here. If you can't access this link, please ensure that the box next to "Turn on private messages" is ticked on this page, and let us know if you need any further assistance.

If you still require any further assistance please let me know.

Thanks

Simon

[MissSencho]

I have this same problem. Help please?

[Retired-Lee]

Hey MissSencho,

Thanks for your post. It's a shame to read you're also unable to see your current usage and remaining allowances.

So we can help with this we need access to your Vodafone account. I've sent you a PM which can be accessed here. If you could follow the instructions in the PM and send us your details one of the team will be with you as soon as they can.

Cheers,

Lee

[Boulder]

I am also having the same issue.  I've not used my dongle for a few months, topped up with £15 yesterday and I'm not seeing my remaining allowance.