Balance/data usage check

[Odin]

Hi all,

I've not been able to check my data/balance usage online for the last few days keep getting "sorry unavailable" message, tried contacting customer services got the same massage” sorry unavailable" anybody else have problems checking there balance etc. I've had this problem in the past but it was put right within a few hours this time it's been going on for days.

[AnnS]

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@perdotempo wrote:

I'm having the same problem. I've just swichted to vodafone.

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When you start your contract, to bring you in line with your billing date, your allowance will be proratered, where you will only receive part of the allowance for the billing period.

In view of this, you will be unable to view an accurate balance until you are out of the proratered period.

If you would like to know your billing dates, Customer Services will be able to help.

[joaomendonca]

I have the same problems in my online account and I have not been able to check my data/balance usage and bills online for the last few weeks keep getting "LOADING......" PLEASE HELP!! 

[Retired-James]

Hi joaomendonca,

Thanks for your post here.

Can I ask if you have recently changed your price plan or upgraded which may have caused this problem?

If not, please follow the instructions on the PM that I have sent to you and one of the team will be able to look into this for you.

You can find your PM inbox here.

James

[thefinerminer]

I have been waiting more than 1 month for my online account to stop displaying "Sorry, we are not able to display your balance at the moment" and similar messages for usage and extras. The best I could get was a page that said new site features were coming soon ... so I waited...

Can I please have this magical email that lets me contact you to remedy this? Cheers. Having recently switched to Pay Monthly I was pretty surprised the only way to see your balance is online, you can no longer call or text.

[Sukhi]

Hi thefinerminer

Welcome to the eForum. I'll be happy to take a look for you, PM is on it's way over

In the mean time you can check your balance by dialling 44555 and 191

You can find your PM inbox here. 

Thanks

Sukhi

[dln]

I noticed a post a page or so back stating there wasn't a way of keeping track of data usage on PAYG but that was almost a year ago now, I was wondering if that has changed?

I specifically would like to be able to check my data usage when I don't have an active freebee pack and am paying the daily rate (£1 per 25mb). I was told by customer services and on Live Chat that logging on to my online account or calling 2345 (selecting option 2) or 1345 would give me my data usage. All I found was information about activating freebees or web packs and my current credit which is not what I wanted. The person on Live Chat was very insistent that this was the right number so I don't know if I'm missing something.

I have downloaded an app to keep track of my data but my phones memory space isn't great and not sure of the reliability so I was wondering if there was a way I could do it through vodafone.

[Retired-Andy]

Hi dln,

At the moment, there’s no way of tracking data usage if you’re on PAYG. If your phone has a data counter, I’d suggest using that to keep an eye on your usage.

Thanks

Andrew

[Nicolawarner]

I'm getting this problem? How do i fix it