Balance/data usage check

[Odin]

Hi all,

I've not been able to check my data/balance usage online for the last few days keep getting "sorry unavailable" message, tried contacting customer services got the same massage” sorry unavailable" anybody else have problems checking there balance etc. I've had this problem in the past but it was put right within a few hours this time it's been going on for days.

[DaveCD · Accepted solution]

Hi Odin

Thank you for your post and it is great to see you here again. :smileyhappy:

I am sorry to learn you are having difficulties with your online account, please complete and reply to the email I have just sent across to your address registered on here and we will be able to take a look at this for you.

Many Thanks

DaveCD

eForum Team

[Odin]

Dave,

I've not recieved any email.

[Retired-AndyD]

Hi Odin,

I've just resent the email to your forum registered address.

Thanks

Andy

Moderator

[Odin]

Got it now, thanks

[mark_suff]

Same here not been able to check usage/balance since sat 21st. Thought maybe it was just me.

[Odin]

Hi mate, it's a problem at voda's end, had the problem before but they semed to fix it within a few hours (24 max) but this as been going on a while.

[woody251258]

I've had the same problem for a few days as well

[loveablelaura06]

im having the same problem cant see balance dont even get a error message, also cant top up

[Retired-Wayne]

Hi mark_suff, woody251258 and loveablelaura06

Welcome to the eForum to the three of you.

I’m sorry to hear that you are having problems with this. I appreciate how frustrating this must be for you. I’ll send you all an email now so that we can sort this for you.

Thanks

Wayne