Bar on my account due to Vodafone not taking direct debit

[Charlie94]

Vodafone said my bill was paid for three weeks on the app then I all of a sudden I got cut off and had charges on my account as well I would appreciate the bar got lifted as I think the way Vodafone treat there customers is disgusting 

[BandOfBrothers]

It would certainly be confusing if a Direct Debit had been set up to why Vodafone didn’t or indeed couldn’t take payment. 

I’d suggest to use Live Chat or ring Customer Service On Vodafone Landline Tel :03333040191 so they can access your account and check what’s happened. 

[AnnS]

Hi @Charlie94

If the direct debit has failed, the first place of enquiry will be at your bank to make sure the direct debit is set up correctly and the following months payment is collected when claimed.

If you have made a manual payment, Vodafone should have your service fully online fairly quickly and should send a text to let you know.

Live chat are there to help, if you still need support, please come back to the forum for one of the Team to pick up the thread and get back to you.