Big bundle £10 for £5? How to order?

[mteplan]

Received text below today offering me to get £10 Big bundle for £5 for next 12mths. But when I tried to buy it, it still show price as £10 on your website? How can I get it? How does it work?

Get 50% off our £10 Big Value Bundle for the next year. For £5 you'll get unlimited UK texts, 150 UK minutes and 500MB UK data for 30 days. We'll then renew your bundle every 30 days for £5 month for the next 12 months, so you can keep on talking, texting and browsing. All you need to do is text HALFBVB to 49500. Hurry, offer ends 19/09/16. To end texts, send STOP to 9774. Terms apply.

[drey_p · Accepted solution]

Hi there

You've asked how to get it and how it works.  Please find below the info from the text you received, that answers the queries:

To get it:

All you need to do is text HALFBVB to 49500

How it works:

For £5 you'll get unlimited UK texts, 150 UK minutes and 500MB UK data for 30 days. We'll then renew your bundle every 30 days for £5 month for the next 12 month

I am not really sure how else to explain it other than tell you to send the text which will opt you into the bundle.  It then automatically renews every 30 days. 

[BandOfBrothers]

Hi @mteplan

I appreciate that sometimes things can be a little confusing. 

If your unsure then please do call customer service on 191 or from a computer use the Live Chat link in my signature below and they will assist you. 

[Jackjsullivan]

I got this text too... Opted in by adding the halbvb top the number. Topped up £10 and got a £10 bundle and had to call to get £5 credit... I assume I'll have to argue the case each month, that'll get tiring!

[Retired-Cara_B]

Hi @Jackjsullivan

Sorry that you had to chase this up for credit. I'm sure this won't happen again. Please get in touch if it does. 

Thanks, 

Cara

[webntweb]

I Had a half price offer for a £5 per month HALFBVB. I took it up today but then my account was debited by £10.

I contacted the chatline as mentioned in an earlier post.

They said they would refund the £5 but when I checked my balance was still £5 short.

I couldn't get anywhere even when I sent a copy of the text I had received from Vodafone thanking me for my top up and showing my new balance.

The adviser even accused me of blaming Vodafone for a mistake I had made - which I hadn't.

After spending best part of an hour on the chatline I am not too happy.

Anybody able to help with this before I get on to complaints.

thank you

Roy

[Annie_N]

Provided you complied with the terms of the offer within the timeframe you were given, you are entitled to the deal.

If your credit hasn't shown up overnight, I'd suggest a second crack at Live Chat, as they ought to be able to sort this out for you, and you should get an adviser who is more on-the-ball. If that doesn't resolve it, please post back here, as the forum's Tech Team monitor all threads, and will be able to pick up the issue.

[Jackjsullivan]

Sorry... Autocorrect... Meant I sent the halbvb top the number