Blackberry email problems

[LustForLeith]

Hi everyone,

I have a Blackberry Classic and yesterday I had a problem with emails. I could receive them but I couldn't send any, I'd get the clock symbol then I'd get the red sign symbol saying it hadn't worked.

I deleated the email address this morning and tried to reinstate it to see if this would work. Now I get a message saying that the email address can't be added at this moment.

Any ideas?!?

As always thanks!

[Retired-LouiseE]

Hello @LustForLeith

Are you still experiencing this problem?

Have you tried adding this email from another email account to see if the issue is with the address itself?

Louise

[AnnS · Accepted solution]

Hi @LustForLeith

Have you tried registering the Blackberry with the network (host routing table). Try the steps below, you should then find the options for adding email appear.

http://support.blackberry.com/kb/articleDetail?ArticleNumber=000037347

If you continue to have problems, you may need to back up any important information and do a master reset. You can then set up the phone and email from scratch.