Blocked IP ranges

[jamie_w]

Hi,

We're a UK ISP who were recently assigned new IP ranges by RIPE and have noticed that customers on our new IP ranges are unable to use their Sure signal devices. This is presumably because our new IP's are being firewalled by yourselves. We have verified this by routing the same devices over our previous ranges, which enables them to connect fine.

If possible can you forward this range onto the relevent department or provide me with the details for somebody at Vodafone we can contact regarding this. 

The affected range is 31.205.0.0/16

Thanks,

Jamie

[garethr]

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@thecrown wrote:

Hello, is there anybody there that can help with my post????

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You might be better off starting a new thread, and also pre-empting the inevitable response to post diagnostic information from https://forum.vodafone.co.uk/t5/Vodafone-Sure-Signal/Issue-not-listed/td-p/2391847

[Retired-Charles]

@thecrown - Please let us know the serial number of your Sure Signal so we can check it for you.

[gommog]

@Wayne

As i've had no response i'll post this again

Great plan Wayne but what exactly should i ask my ISP? They're not blocking any traffic as the traceroute clearly shows traffic is reaching vodafone. Maytbe i should ask them if they have any experience with Vodafone's sure signal devices as vodafone themselves don't seem to.

I'm sorry Wayne but this is a complete cop out and the fact you're asking me to contact my ISP shows you have no understanding of how these devices work and how to troubleshoot them.

What would you like me to ask my ISP as i can't think of any relevant questions to ask them?

[Retired-Charles]

@gommog - Sorry I missed your post, we've checked everything at our end and as Wayne advised, you'll need to check with your ISP.

Advise them that you're having issues with your Vodafone Sure Signal and they will check everything at their end.

[gommog]

@Charles

Thanks for the reply Charles but what exactly is it you want them to check "at their end"? They are not blocking any kind of traffic from us, everything is routing through to Vodafone as it should so what more information do you want from them? I've worked in IT for two decades and i'm at a loss as to what you want me to ask them.

If you can come up with something i'll happily ask some questions but just fobbing this off to the ISP isn't a correct course of action.

[thecrown]

@Charles

Thanks for the reply, the serial number of the SS is 21224661096

Fingers crossed !

[gommog]

@Charles

I'm still waiting for a reply, as i said if you can let me know what information you want from them i'll gladly ask the question but keep in mind they're an ISP and they're not going to know anything specific about the workings of a sure signal.

[gommog]

@Charles

Still waiting, do you have any clue what you want me to ask my ISP or am i just being ignored now?

[Retired-Wayne]

@thecrown

It looks like your Sure Signal connected with our servers in the middle of the night.

Is everything now up and running?

@gommog

The reason we’re asking you to contact your ISP, is the fact that there is nothing further that we can help with. The Sure Signals work on another connection, proving that the Sure Signal’s are working.

The issue is with your ISP. There is nothing further that we can add to this.

[gommog]

@Wayne

I'm really disappointment by this reply, it's fairly clear that the reason you can't offer any further help is that no one at vodafone has the technical knowledge required to be able to offer further troubleshooting steps. The sure signals have not been tested on another connection and even if they had it would not prove a fault with our ISP, if you don't understand how that could be the case then you'll never understand the issue.

I suspect vodafone is still blocking traffic from our external IP addresses, the fact a traceroute ends at a vodafone ip address should be an indicator of this. Again i'll ask you, what is it you want me to ask my ISP becuase it seems like you're just trying to pass the buck with nothing to back this up.