I placed an order for 76mpbs broadband on 11th Jan. I logged into my Vodafone account to get the member's discount during sign up, and I noticed on my order details - even though I entered the correct address when placing the order - my delivery address was set as the old address from my Vodafone account.
I got on to chat immediately to let them know of the error, and was told "Please don't worry, I'll update your new address, Will that be fine :)". Great, problem solved.
A few days before my account was due to go live I got concerned and went onto chat again - I asked to confirm the delivery address, they quoted the old one again. I asked them to change it, and was told to get in touch again on the day of delivery with the parcel number and they would re-route it. Fine.
On the day of delivery (I was given about 30 mins notice from DPD), I phone up again and tell them the situation. They say they have all these details on file, but there's nothing they can do to re-route the delivery. I would need to cancel the broadband order and place it again. Either that or travel to my old address and pick it up (by which point the delivery had already been attempted and missed).
So now it looks like I'll have to cancel my order and start again 2 days before activation - but my current broadband contract is due to end then too. So now it looks like I'll be without internet for a week or two. Fantastic.
Anyone have success with getting Vodafone to re-route the delivery without having to start over?
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