CB21 - Cambridge

[robinr10]

Post Title: CB21 4JT NO NETWORK 

1) Does the issue happen in just one location? If so, how far do you have to travel to regain service? I can't go more than 100metres from home. There's no signal. 

2) What is the full postcode (e.g. ST1 1AA) of where the issue occurs? If you don't want this showing on the Community, add it to your profile here. CB214JT

3) Does the issue occur if you try your SIM card in a different phone? Two phones and an iPad none work (all on Vodafone with their own accounts)

4) What errors are seen or heard when the issue occurs? No Service

5) Does this happen on 2G, 3G, 4G or all? All THERE'S NO SERVICE

6) When did you first notice this issue? approx 10am today

7) Is the issue permanent or intermittent? If intermittent, are there certain times of the day when it occurs?
Been happening all day since you started working on your cell masts. But you said this was completed 31.03.17

[BandOfBrothers]

Hi @robinr10

Totally appreciate how frustrating it is when signal is non existent and or intermmitent. 

Looking at the Vodafone Network Checker I see that no issues are.niw showing for local or surrounding masts masts. 

However it does suggest that that postcode is a fringe coverage area. 

https://www.vodafone.co.uk/explore/network/uk-coverage-map/

Have you considered a Sure Signal that works off home broadband WiFi and provides a 3g signal in the home. 

Calling Over WiFi is available to those on eligible contracts and accepted handsets. 

[robinr10]

What? Is this a joke?

i've had perfect signal on Vodafone since I moved to this house in April 2010. 

Last week you stated you were working on the local transmitter and the we would be down until 31.03.17 until this morning all was well and we had a mix of 3G and 4G...so you did something right. 

Now we have 0G - nothing.

I moved to Voda because it worked...and now with no warning and no acknowledgement it's gone. 

[Alex]

@robinr10 I've checked your local serving site (30907) and can see that it's performing correctly.

I can see that on 5 April 2017 the site was experiencing issues from 10:00am until early afternoon, however since this time, the site has been back up and running and performing as expected. 

If you're still having trouble accessing the network, please let us know and we'll look into assisting you further.