Camera has stopped working on Xperia z2

[adamshep]

Hi, has anyone else experienced a camera failure on a Xperia z2? Had the phone a couple weeks and now the camera has stopped working completely and I wondered if anyone else has experienced this?

Please note I am not talking about it overheating when filming in 4K, mine refuses to even open the camera app.

I have reset the phone (both by the red button and by the combination of volume and power keys) and I have also restored factory settings and it is still not responding

[Retired-Kay]

Hi adamshep, 

If a factory reset hasn't fixed the issue then this does sound like a fault with the phone. 

Details on arranging a repair can be found here. 

Thanks, 

Kay

[adamshep]

Hi Kay

I've had the phone replaced this morning in Store, I just wondered if anyone else had experienced this as I was aware of the issues with the 4K video and overheating but hadn't seen anyone else where the camera had stopped entirely

Thanks

[TomJeffs]

I too have this problem.  The rear camera is completely dead - the front camera still works, although switching between the two takes many seconds.

This is on a new phone that is not even six days old.

I am taking it back to the shop tomorrow.  If I'm told it has to be sent away for repair (rather than replaced there and then) I will be extremely unhappy.

[TomJeffs]

The manager at Sale Vodafone swapped it for a new one, without fuss.  Good service from him, I'm quietly impressed.

[adamshep]

Likewise with mine, it was swopped without question (obviously once i had demonstrated the issue to them).  Its certainly not Vodafone's fault that equipment goes faulty but i would've expected better from Sony on a flagship product

[jellybean99]

The camera has stopped working for me too. It has to be sent away for repair rather than replaced!! But I've only had it for over a month!

[Retired-Laura]

Hi @jellybean99

We’ll take a look at the phone under warranty and get this fixed for you.

You can keep updated with its progress by using track my repair.

Cheers,

Laura

[jellybean99]

Got my z2 back, after 3 days the camera stopped working again! Back to repairs again! Vodafone refused to replace it unless it can't be repaired. Getting a bit fed up now, have to put up with this handset for 2 years!

[hrym]

If it worked when it came back, the repair centre clearly thought they'd fixed it.  If it fails a third time, I'd go direct to Sony as they may have a better idea of what's wrong.   They're also more likely to have a more liberal replacement policy.