Can anyone help with resetting my sure signal 1?

[Welshie]

For the past 2 weeks cannot get a phone signal, as we live in a 2G are this is very frustrating.

Sure signal 1 just keeps flashing tried several resets as I have had this problem before.

Come on tech team please push new software through to end this frustration

Version 1

Serial number: 21197 233 667

Regards

Welshie

[southpolesurfr]

Hi

I got my Sure Signal 3 in Nov 14.  It resolved my signal issues and I've been really happy with it until now, but suddenly over the last week it stopped working and I'm back to square one.  The phone light is solid orange, the strip power light is flashing red, and the other lights aren't on.  I've tried resetting it and this doesn't help. The connector lights at the back of the unit are solid green and intermittently flashing orange as the troubleshooting info says they should be.  Here are the answers to the questions for further troubleshooting:

Sure Signal Serial No: 42143906503

Speed Test: Download 30.66 Mbps Upload 5.87 Mbps

Ping Test: Ping 32ms Jitter 3ms Grade B

External IP Address: 81.159.244.86

Can anyone help?  I'm missing a lot of work calls right now, it's becoming a real problem.

Thanks!

[Welshie]

Morning. Tried this still not working. Any other suggestions?

[Welshie]

Thanks Mike. New power adaptor just arrived. Now have a full strength signal. Thanks for the advice. Regards Welshie

[cineriv]

@ Welshie,

That's good to hear, lets hope you have a more reliable connection from now on! :smileyhappy:

@ ajvc

Please try a new power supply, For a tenner it's worth a try!

The Version 1 Sure Signal has been around for 4-5 years now, and the power supplies are now getting 'tired' and are not as efficient as they should be. So anyone with a V1 Sure Signal should seriously consider replacing the power supply before it causes the sort of problems that are very difficult to diagnose.

Regards,

Mike.

[Welshie]

Hi Ajvc. I took cineriv's advice and ordered a new adaptor. just installed it and I now have a full signal. Regards Welshie