Can't Cancel my iPhone 6 Order

[BillyStJames]

Vodafone are not letting me cancel my price plan and a phone thats I have not received and is out of stock.

Even though on the phone I was told I could cancel within 14 days of the "Call".

Tried and now I can't until I receive the phone. That's October.....

😕

[cami-see]

I managed to cancel mines today with relative ease! A hell of a lot easier than the upgrade which when I first got confirmation was a completely made up tarrif! Call up make a new order (I'm told this will cancel the old wrong one) revceive cancelation email but no new order confirmation! Call again on sat told the order hasn't been put through go back over it all again, gets the confirmation email through all is fine until wed I get another cancelation and confirmation. Go on live chat I'm assured my place won't be affected it's just the system "updating" fast forward to Thursday I call up customer service at 16:21 (my boss needed to know by 5pm If I was taking an unpaid day off) I'm assured it will be here. 18:46 receive an email saying there is a delay back on live chat told it will be here today by 6pm. Wake up to an email new date in October call up and go nuts as two of my friends who orderd on Tuesday have there phones today! I'm appalled at vodafone! I canceled my upgrade and will be able to hand my 30 days notice in on Monday i have two other lines from vodafone I will be moving as soon as I can. I wouldn't have minded waiting on the handset it's the lies Iv been told.

[horatio_nelson]

Well that's a plain breach of the Distance Selling Regulations.

Delivery of the handset (or lack thereof) should not affect your ability to cancel the contract (so long as you return the phone if/when it is delivered, if it has already been dispatched).  

[JeanPauldeJong]

I agree, and in fact they haven't fulfilled their obligation yet started charging. But Vodafone just doesn't care. I just spoke to the returns department and Scot at Business Returns clearly told me there is nothing I can do nor he can do. I should just wait patiently, the phone will arrive sometime in the next 8 weeks, then I can call up to have it collected and returned and once received and in good order they'll cancel it. And only then I can have my PAC free of charge...

Unbelievable how such a large company flaunt so many rules, not only that I would have thought it is cheaper for them not to send it out and then pick it up and get it back again....It doesn't make any logical sense.

[Retired-Sarah]

Hi everyone,

You can find full order and return information here.

BillyStJames – If you’d like my team to take a look into this for you, please get in touch here.

JeanPauldeJong – Did you get in touch with us on the link I gave you yesterday? If you’ve got your reference let me know.

Thanks,

Sarah

[cami-see]

And me @sarah?

[Retired-Laura]

Hi cami-see,

So we can check in to this.

Get in touch with us here.

Cheers,

Laura