Can't add new user to sure signal

[sw4714]

Hello

I keep getting this message when i add a new user:

Sorry – there seems to be a problem.

We're working hard to fix the issue, so please try again later.: 500, 1024

Any ideas? i've waiting for 24 then 48 hours and its still not working.

Serial number 40133461794

Thanks

[BandOfBrothers]

Hi

Possibly speaking to Customer services via 191 or Live Chat from a computer maybe helpful if your not able to do this from your side. 

[Retired-Wayne]

Hi

Can you take a look at our Sure Signal Troubleshooting thread, and then post back your results if you’re not directed to an existing thread?

Thanks,

Wayne

[that_frank]

I am having a similar problem to the user above, when I try to add a new user to my Sure Signal (V3). My error message is only slightly different with the error codes at the end: 'Sorry – there seems to be a problem. We're working hard to fix the issue, so please try again later.: 500, 2011'

This is when I try to add my wife's number which was ported to Vodafone 2 days ago. When I tried adding my son's Vodafone number, which he has had for some time, it worked OK. Speaking to a guy on Live Chat he said I just needed to 'wait for a bit' then try adding again. But for how long?! I have been waiting for 48 hours already! Any help or advice appreciated.

[lucifer1]

Yep, exact same problem for me - trying to add my new work mobile.

And yet when I go back in to try again, it says the number of users has gone up by 1.... despite the list of numbers not changing.

Both frustrating and mysterious!

[lucifer1]

Trying repeatedly to add a new phone number to my SureSignal but I see this error message each time:

Sorry – there seems to be a problem.

We're working hard to fix the issue, so please try again later.: 500, 1024

I've tried the different number formats but still the same error.

Online chat is busy and has been every time I've looked recently. How can I add this new number without having to spend hours on the phone waiting for an advisor - please?

[bobgosling]

Are you adding > 1 user at the same time ? I kept getting this and eventually it worked when I tried one-at-a-time.

[that_frank]

Unfortunately it seems to make no difference whether I post one-at-a-time or not. I have now just tried again to add as ingle user, 24hrs after my last attempt, and still getting same error. Looks like I'll have to get back onto Live Chat yet again for 4th day in a row for the same problem. I tried dialling 191 a couple of days ago, and ended up in a recorded message dead-end, without having the option to speak to a human being! So if anyone says 'Dial 191' then don't bother!

[lucifer1]

Next day I'm back to try again.

The system tells me I have another user (x/30) so I had a look under the 'manage users' option. Hey presto! Despite the error message repeatedly showing yesterday, my new work mobile has been added and I can indeed use it.

So it's worth checking the same for your setup because it looks as if the error happens after the number has actually been added successfully.

[that_frank]

Congratulations on getting it working, but I still have no joy. Well I have narrowed down my problem to the fact that it is not to do with the SS per se, but rather with the number I am trying to add: I have successfully added two other numbers to the SureSignal, from other family and friends on Vodafone, no problem: but I am still getting the same old error when I try to add my wife’s number, which is the one I wanted to add in the first place. This number was only ported to Vodafone 3 days ago, so they are obviously still struggling to recognise it as a genuine Vodafone number. This is despite the fact that the number is registered on the Vodafone website, it is topped up with credit, and I am able to make calls on the phone (when I get in the car and drive two miles up the road to where there is a valid signal that is). But when I try to register the same number as an extra user on Sure Signal, then still no joy! I’m a bit fed up with this spoiling my weekend, so if there is still no joy by Monday I will get back on to Live Chat again to try to sort it out…watch this space!