Can't add new user

[kr_snail]

Hi there

I am trying to add a new user to my SS2 device. It is a number that was ported over to Vodafone on 5 August - so nearly a week ago - but I am repeatedly getting a message "Sorry, we're having a technical probelm at the moment. Please try again in a few minutes. If you keep seeing this message, please contact us through the help centre."

Any help appreciated. My SS2 is working fine on my other three numbers.

Thanks.

[Retired-Kay]

Hi kr_snail, 

We'll see if we can add it for you. 

Take a look here for how to get in touch.

Thanks, 

Kay

[kr_snail]

Thanks, have sent you PM as requested.

Please let me know if you need additional information.

[kr_snail]

Hi, I got a call back from my PM but still not resolved. Is there any further update please?

Thanks

[Retired-Simon]

Hi kr_snail

I’ve just tried to look for your email using your registered email address and can’t find anything.

Do you have the reference number from your auto-reply so I can chase this up? It’ll look like #11700000.

Thanks

Simon

[kr_snail]

Hi Simon

All I have is a reference that I was asked to put in to my PM response. This is EFT195. Does this help?

Thanks.

[Retired-Kay]

Hi kr_snail, 

You should have received an email with a reference number, if this hasn't come through please resend the email. 

Thanks, 

Kay

[kr_snail]

Hi Kay

I have just resent my response to the original PM, with some additional information in the notes section.

Many thanks.

[kr_snail]

Ref is #11769518.

[Retired-Andy]

Hi kr_snail,

Many thanks for your time on the phone yesterday afternoon.

If you do need our help in the future, you know where we are.

Thanks,

Andrew