Can't add new user

[kr_snail]

Hi there

I am trying to add a new user to my SS2 device. It is a number that was ported over to Vodafone on 5 August - so nearly a week ago - but I am repeatedly getting a message "Sorry, we're having a technical probelm at the moment. Please try again in a few minutes. If you keep seeing this message, please contact us through the help centre."

Any help appreciated. My SS2 is working fine on my other three numbers.

Thanks.

[kr_snail · Accepted solution]

Thanks for your support. Problem now seems fully resolved.

Kind regards.

[Demeisen]

Hi there, I'm struggling to find a way to add my wifes vodafone mobile to my suresignal (v2).  the number is declined in myvoldafone suresignal control panel.  driving me a litlte crazy. can someone help spleasE?

[Retired-Dave]

Hi Demeisen,

We'll see if we can do it from this end for you. Click here to get us your details. 

Dave

[sebeye]

Hi

I am trying to add a new user to my SS3 device.

I am repeatedly getting a message

"Sorry, we're having a technical probelm at the moment. Please try again in a few minutes. If you keep seeing this message, please contact us through the help centre."

Please could you add some users for me

[Retired-Ian_]

Hi sebeye,

We can do that for you.

You can find out how to get in contact here.

Thanks

Ian

[Cline]

Persistent error message appears when I try to add a User. Please advise. Thank you

[ChazzD]

@Cline

Sorry to hear you're having trouble adding users to your Sure Signal.

Please come and speak to us via Live help and we'll be able to add them for you.

[Cline]

Sorry but I can't find how to contact you at Live Help when I follow the link. Please advise. Thank you

[drey_p]

Hi there

You have to go through all the options.  So select whether you are a personal customer or business customer.  

Select whether you are Pay Monthly or PAYG.  

Then select Looking for something else

Then Can't find what you are looking for.

[Demeisen]

Ref: EFT195

(Removed for security)

Neil