Cannot connect Broadband app to router

[scotty66]

Hi, when trying to connect the broadband app to the router I get a message saying no internet connection, try again, repeat the process, same again and on the 3rd time message reads Authentication failed, please try later. I can access some of the app, highlighted are info and support,Settings and give feedback. I cannot access My Wi-Fi and My Network. I did call in to the help desk who advised me it could be the iPhone software, that I had to download the latest with the bug fixes, having done that I'm afraid I am no further forward, any ideas please

[Retired-NathanT]

Hi @scotty66

I've sent you a private message.

Thanks, 

Nathan

[Richard_Davis]

I have exactly the same problem and so would be most grateful for the solution!

[Retired-NathanT]

Hi @Richard_Davis

I've sent you a private message.

Nathan

[ladycat]

Exactly the same here - doesn't connect either on the iPad or iPhone both using ios10

[Retired-Sarah_L]

Hello @ladycat, @dpkirtonand @AMANCEY, 

Please try conneting the app to your router again today. If you're still experiencing issues, let us know as soon as possible so we can get this investigated. 

Thanks, 

Sarah

[ladycat]

Deleted app from iPad restarted iPad reinstalled app and still nothing - can Vodafone issue an upapdate to the app?

[scotty66]

Hi Sarah,

No joy whatsoever today and I don't think there's much point in calling the help desk as it was they that advised me it was something to do with my iPhone software which it clearly isn't

[Retired-Sarah_L]

That's disappointing to hear, @scotty66. 

Did my colleague provide our email form, via private message? 

If so, please let me know the reference number you received, it'll look like this: [#14xxxxxx], and can be found in the subject of the auto-reply sent to your email address. 

Thanks, 

Sarah

[ladycat]

Why can't the tech guys just post the solution here? It's got to be a known problem if it's affecting so many people?