No Internet

[leekaiwei]

My broadband was working fine until a few minutes ago. Now there is no connection. Router diagnostics show a failed status for Connectivity Test. I tried clicking Reconnect but it does nothing. I've restarted router but no fix. Anyone else having this problem? It's past 11pm so support is closed.

[BandOfBrothers]

Hi @leekaiwei

If you've tried all the troubleshooting help tips then if this was my situation I'd ring them as you've tried to. 

Check the cables are connected properly.

Got a question?

08080 034 515
(free from all UK landlines and mobiles)
Lines are open between 8am and 11pm, seven days a week

What-should-I-do-if-I-m-having-problems-with-broadband-connectivity.