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Cannot connect to internet when in Europe

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2: Seeker

I have a Eurotraveller plan but cannot connect to the internet with my iphone6 while I am in Europe (Italy for example). I have enabled roaming and deselected 4G but still cannot use any 3G internet. I have been chatting to you online support for hours and could not help. It seems that my account has been misconfigured. How can I get through to one of your technicians?

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1 ACCEPTED SOLUTION

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5: Helper
Go into the settings and make sure eu Internet is switched off. It won't work until this has been done.
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2 REPLIES 2
5: Helper
Go into the settings and make sure eu Internet is switched off. It won't work until this has been done.
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2: Seeker

Thanks it works perfectly now

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