Cannot manage Sure Signal after number change

[robfox]

I bought a Sure Signal last week. I logged in to the Vodafone account for my new PAYG phone, registered the Sure Signal, and got it working.

Now that I can get a phone signal at home, I've transferred my old mobile phone number from O2 to my Vodafone PAYG SIM card. The Sure Signal is still working, but when I log in to the Vodafone account I can't manage the Sure Signal. I've tried to register it again, but got a error code - presumably because it's already registered. What do I have to do to be able to manage it again?

Thanks.

[BandOfBrothers]

Hi

Some of these FAQs may help.

 https://support.vodafone.co.uk/Network-and-coverage/Sure-Signal/

If not speak to Live Chat or customer services as they maybe able to help. 

[T_Scarface_M]

Hi there,

It seems like you might need to call Customer service via 191 or Live Chat through website as they will have to manually go into your account and correct the sure signal details so that it shows on your account online. 

Hope this helps.

[Retired-EricChe]

@robfox

You'll need to deregister the Sure Signal from your old account and then register it to your new account.

If you need any further help with this, our Live Chat team will be able to help with the changes.

[robfox]

Thanks for the suggestions

I changed my phone number by transferring and old phone number from o2, but I am still using the original login details to access my online account. I do not have an old account that I can log in to to deregister the Sure Signal.

On Thursday I used Live Chat and the person I spoke to said that he would email the Sure Signal team to request the changes were made, but nothing happened.

I contacted Live Chat again on Sunday, and this time they arranged for someone from the Sure Signal team to phone me. He said that he would fix the problem and contact me within 24 hours, but again nothing has happened.

[Retired-EricChe]

@robfox

I've sent you a private message with details on how to get in touch with my team.

Once you've contacted us, we'll be able to resolve this for you.

Thanks

[robfox]

@EricChester

Thanks for your help. I've received the private message and completed the contact form.

[robfox]

 Hi @EricChester,

Thanks. It's taken quite a few emails over the last week, but the problem has now been resolved by the Sure Signal team.

Regards,

Rob