Confused - how to reset v2?

[1772]

Hi.

I have the Vodafone Sure Signal V2. (I.e this one).

I've read that to do a factory reset I need to:

• Factory reset is performed by pressing the reset button for 30 seconds with the power cable plugged in. you will see the LED flash in sequence 1, 2, 3 then go out.
• Release the reset button (there is no need to remove the power cable for this model)
• The device will now go into a predefined setup sequence which can take anywhere between 20 minutes to 6 hours depending on the speed of the customers connection

However. All I ever get on mine for the last month or more is a solid red line light. Nothing more. Can't seem to get the ##~## to reset properly?

Help?

[BandOfBrothers]

Hi,

Yes that's what is suggested to do. 

Howevef with the v1 and v2 the power supply can degrade. 

It may also be worth trying a different power supply with the SureSignal (Version 1 & 2 ), as there have been some reports of replacement power supplies solving the issues. Even if lights / power are showing. They are available on eBay for around £10.

From member cineriv "But firstly, have a look around for a suitable unit with a 12 Volt output @ around 1.5Amp capacity that you could 'borrow' to prove the fault. Suitable units can be found on external hard drives, monitors, printers, routers etc.etc."

[1772]

Right OK. For the first time in 2 months it's now starting to flash after finding an alternative power supply - so I guess that had failed so thank you for that suggestion.

I did this around 7:30 or 8pm last night (3rd June).

The same lights are still flashing now - the 2 blue/white ones and also a flashing red bar light.

I guess if it was going to sync it would have done so by now?

EDIT:

Spoke to Vodafone online. (The guy was v helpful).

He seemed to want me to confirm the location in the house had changed? so that he could update and force a sync staight away. He did this and it went from 2 flashing lights to just one. 20minutes later I've now got the solid light and my phone has a full signal!

I'll leave it 24 hours to see if it stays up but looking good.

[1772]

Been working perfectly all week

Thanks.

[Retired-LouiseE]

Brilliant to hear, thank you for letting us know

Louise