DL13 - Weardale - No service since Monday

[withinthehills]

DL13 - Weardale - No service since Monday
Network status: No issues. No maintenance.
1) One location? No.
2) Full postcode? DL13 1DY
3) Different phone? Same result
4) What errors? Message "No service" then "SOS call only". Network search "Unfinished". Select network "Failed to search network".
5) 2G, 3G, 4G? Both phones only do 2G
6) First noticed? Mon.25.Sep (now Thu.28.Sep)
7) Permanent or intermittent? Permanent

Using Doro 508 (old) & Doro 5030 (new)

Could Wi-Fi used by new heating system installed on Monday have damaged phones?

[Alex]

@withinthehills I've checked your local serving site (8066) and it's currently experiencing a fault. 

So we're able to work towards getting this resolved for you, please contact us using the link in the private message I've sent. 

[withinthehills]

Sent that report. Service resumed around 5pm. Still OK at 6pm.

[Alex]

@withinthehills I can see we've received your email under reference #17057785. 

As you mentioned your service resumed, I thought I'd reply on here, as we wouldn't need to take this any further. 

I can see that on 29 September around 2pm, your local serving site (8066) started performing as normal 🙂