Hello
I have a repeated problem with Vodafone that I'm hoping someone can help me out with.
My partner and I both have our mobile plans and each occasionally exceed our data allowances. In these cases we are sent a text to add an extra 1GB to our talk plan. You can text back to opt in, but doing so means this is added to your plan for every month, not just that one. I have had several discussions with Vodafone asking for an opt out, but apparently most customers prefer the convenience of having it on their plan indefinitely so they won't allow this.
Each time we exceed our data we need to call back later in the month to opt out. Apparently this has to be done exactly when the bill will be generated, if we don't want to be charged the following month as well. If we opt out earlier, the extra amount is removed from our account at that moment (despite having paid for an extra 1GB in that monthly period) so there are additional days in which we will be charged per MB for any excess as well. Surely this is not legal when an extra amount of data has already been paid for and all we're seeking to do is prevent an auto-renewal and charge in the following monthly period?
When I added an extra 1GB this month I raised the issue with the advisor at the times and asked for confirmation on when I needed to call in to remove it. He advised me to call in on 15th July. I've just spent over 20 minutes waiting to speak to an advisor who then told me I need to call back on 17th or 18th as my bill will be generated on 17th and removing it earlier will mean I have no data allowance left for the next few days. I mentioned that I was unwilling to call in again and asked to speak to a supervisor. I was left on hold for another 25 minutes before my call was disconnected as their offices have now closed.
We only exceed our data allowance 2 or 3 times a year but this kind of rigmarole each time is ridiculous
Please help!
Sarah
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