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Data

Rochellesmith
2: Seeker
2: Seeker

‎08-12-2017 12:11 PM

So, this is my first contract and I went to carphone warehouse, I got the iPhone 7plus. The deal at the time was get 10gb of data free. So my contract came with 16gb plus 10gb free which I queried and found out it lasted the whole 2 years. I downloaded the my Vodafone app and it has only registered the 16gb that came with my plan. What do I do?

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2 REPLIES 2

BandOfBrothers
17: Community Champion
17: Community Champion

‎08-12-2017 12:53 PM

Hi @Rochellesmith

 

As youve opened up the contract with CPW youll need to speak with them. 

Current Phone  >

Samsung Galaxy s²⁴ Ultra 512gb.

 

 

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AnnS
17: Community Champion
17: Community Champion

‎08-12-2017 01:36 PM

Hi @Rochellesmith

 

With this being a Carphone tariff, they should be in a position to clarify the data allowance with you.

 

As a general rule, your online account will show the data at the standard rate of 16GB with the extra 10GB kicking when the 16GB has been used.

 

 

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