De-register Sure Signal Box

[barrycrookes90]

I have left Vodafone due to a change of employer and they have provided a new mobile with a different carrier.

I have a vodafone sure signal box which I have passed on to someone else.

I have telephoned Vodafone several time recently only to be told that due to system faults they cannot de-register at this time.

I shall be most grateful if you will de-register the box for me if I provide the serial number etc. 

Regards.

Barry

[barrycrookes90]

I have received an email saying a PM has been sent to me. The system says my PM box is ticked to receive messages but this message isn't there. Maybe you could email the message to me. Thanks.

[Retired-PaulE]

Hi barrycrookes90, 

We'll need to access your Vodafone account to de-register your Sure Signal  - I've sent you a PM with instructions on how to contact the team, follow these and we'll be in touch as soon as we can.

The other PM wasn't from us I'm afraid so I don't know what was on it.

Paul