Default Credit File on Vodafone

[missfitsz]

Please help urgently. 

I have got a credit report done for my mortgage and it is saying that I have a default credit with Vodafone of £24.

As far as I am aware, I had a Vodafone contract since 2007-2008.

I have called customer service yesterday and after a long conversation trying to locate an account associated to my name and address, they can't seem to find my records as it has been over 9 years. Therefore they have advised for me to visit a local store as they would be able to help locate my account details. Having spoke to the sales assistant, she said unfortunately they could only access their archived database up until a year ago. She has given me a Vodafone number to contact and to ask for 'Credit Billing' team. So I called the number and explained the situation to the person helping, Eli. After putting me on hold several times to ask for their credit team advice they still couldn't help me find my account. I just want to get this over and done with and pay whatever is owed even though I don't even remember I have owed any monies to Vodafone. I just need a resolution to this, either you help me locate my account and tell me how have I owed the £24 so I can pay this off? Or if this detail is incorrect, I need a written confirmation to say that I have no monies owed to Vodafone so this can be provided to my mortgage company.

Please can you help?

[BandOfBrothers]

Hi @missfitsz

I appreciate and understand how damaging a default and or marker can be ,and the difficulty in having one removed from a Credit File.  

Please let the Social Media Team here catch up with your thread and I'm sure they'll help you with this situation. 

The below link is to a thread I put together to try and help people in similar circumstances to yours. 

Default-on-your-Credit-File-How-to-add-a-Notice-of-Correction.

 Also it maybe beneficial to speak with http://www.experian.co.uk as they are there to help and advise too. 

I hope this is resolved asap for you. 

[Gemma]

@missfitsz - I’m sorry to hear the experience you’re having, while trying to get this resolved.

We can search for your old account and one of the Credit Specialists in my team, will then help further.

So we can take your details, please follow the steps in this private message.

[missfitsz]

Thanks, I've just PMed

[Anonymous]

I hope you don't mean you've literally PM'ed Gemma or another member of the forum team, because they don't respond to PMs.  The only way to get a response is to fill in the form which the link in Gemma's private message takes you to - if that's what you've actually done, then fine !

[Tash]

I can confirm we've received your emails @missfitsz.

We'll be in touch as soon as possible to help :smileyhappy:

[missfitsz]

Thanks Natasha, I've just received a response and have just replied. Can you please look into this?

[Gemma]

@missfitsz - Thanks for replying. I understand someone from the team got back in touch with you yesterday.

If you need any further help, please reply to the last email.