Default on Credit File

[srlazz]

Hi Forum, First Post!

I had a bit of a nightmare with Vodafone so moved over to O2. Few things were 'accidentally' put onto my account whilst I was a customer. 

I have had a call today with the vodafone team after looking on my credit file and finding a £1000 default fee. This is really affecting my credit rating. I need to get this removed. 

There is absolutely no record of a bill. And the guy on the phone said they wouldn't have closed the account with anything outstanding. 

I do not have a vodafone bill with my account number to be able to call up. I have been into store and have been told there is nothing they can do? 

So my question is how do I get this resolved as it is really affecting my mortgage applications! 

Not happy! 

[BandOfBrothers]

Hi

Please let the customer service team here catch up with your post and I'm sure they'll help you. 

This is a help thread I put together which may also help. 

http://forum.vodafone.co.uk/t5/Off-topic/Default-on-your-Credit-File-How-to-add-a-Notice-of-Correcti...

[Sukhi]

@srlazz - I've sent you a private message with details on how to get in touch.

For anyone else with the same issue, try the steps listed here and if you’re still affected, contact customer service.