Deregister Sure Signal

[rdm]

Hi, I have recently moved my business to another network and as such I want to deactivate my Sure Signal, as my new network is able to give me coverage at home without a box!

I can't log in anymore to do this as my account is no longer active.

I want to sell the box on ebay but need it off their system before I can do this.

Thanks

[oleboyredw]

I too, am an ex-vodafone user with a sure signal box I would like to de-register.  Can you please send me the instructions also as  I cannot access my account any more.

Thank you, rob

[Retired-Dave]

Hi oleboyredw,

Glad to help!:smileyhappy:

Click here to get us your details.

Dave

[oleboyredw]

Thank you, I just realised I submitted a new email address not the one you have, however, I put in my old vodafone number and all rest of details are correct.

[MrsBagpuss]

Hi,

I also need to deregister my Sure Signal.  Unfortunately Vodafone cut me off at the end of my contract instead of transferring me to PAYG as I requested By the time I realised I could not deregister my Sure Signal as it was no longer there in My Account.  Please could you let me know how I can deregister it now?

Many thanks

Helen

[Retired-Andy]

Hi oleboyredw,

As long as we can find your account and get in touch if needed, we’ll be able to de-register your Sure Signal for you.

Hi MrsBagpuss,

We can certainly help you with this.

You can get in touch with us here.

Thanks,

Andrew

[MrsBagpuss]

Thanks Andrew - I have sent in the details :smileyhappy:

[oleboyredw]

Hi Andrew, thank you for this. I filled in the form and have had two emails:

The first stated 'sign on to your account' and do it there. I responded saying I'm no longer a customer how can I, ad I stated that in the form I filled in.

The second replied to my email reply, that said call 191 for help. Those two people were really unhelpful.

Robin

Sent from my mobile device

Robin Edwards
07773-xx4010

[Retired-Andy]

Hi oleboyredw,  

I’m sorry to see the issues you’ve had.

If you can let me have the reference from the email, it’ll look like #12345678, I can check for it and get in touch.

Cheers,

Andrew

[Zippy_finch]

Hi, I am also in a similar position to other forum users - I have bought a Sure Signal with serial number 40131986248 but it is already registered to another account. Are you able to help by deregistering this please so that I can use it? Many thanks in advance for your help. Kind regards, Nicola

[AnnS]

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@Zippy_finch wrote:
Hi, I am also in a similar position to other forum users - I have bought a Sure Signal with serial number 40131986248 but it is already registered to another account. Are you able to help by deregistering this please so that I can use it? Many thanks in advance for your help. Kind regards, Nicola

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Due to data protection, only the original owner who had the Sure Signal registered to their account can get the device deregistered.

You would need to contact the original owner and ask that person to contact Vodafone.  Even if the account is closed, Vodafone will still be able to find the account.