Discusting Customer Service when I asked to speak to a manager she passed me through to the Police

[bigsmiffy]

Well after months of having to phone you because of my package being on the wrong tariff, incorrect data charges when overseas (when they were in my bundle) then this month being charged for SecureNet when I didn’t want it, your advisor really took the biscuit last night after an hour and a half on Chat then an hour on the phone, when I asked the young lady to pass me through to a manager she passed ne through to North Wales Police (Not that I'm in North Wales)

How the whole call centre floor must have giggled

Disgusting & No Respect for the UK Emergency Services

[hrym]

Probably an error, but hang on for one of the team here to pick up your thread and they'll be able to get you sorted,

[Gemma]

@bigsmiffy - I’m disappointed to hear what’s happened on the call.

We’ll need to investigate this further and also help with the issues on your account.

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